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Logistics Coordinator

2 months ago

Auburn Massachusetts, United States Casella Waste Systems, Inc. Full time

Job Summary:

The Logistics Coordinator will be responsible for coordinating the utilization of drivers, trucks, and containers to create capacity, maximize productivity, and ensure prompt, courteous, and efficient service for all customers of Casella Waste Systems, Inc.

Key Responsibilities:

  • Dispatches drivers to calls as they are received, using information on customer needs, drivers' locations and loads, and daily factors to balance cost and customer satisfaction.
  • Ensures maximum productivity by achieving or exceeding Company-established goals by successfully routing vehicles.
  • Assigns routes and service to appropriate drivers throughout the day and for the next day; manages and determines route actions and assuring route completion.
  • Handles incoming requests for all pick-up or delivery on any container movement within the area.
  • Initiates communication to customers while drivers are on-site/location, resolves pick-up and other issues delaying the service.
  • Updates and informs Customer Care of any service delays in order to keep customers notified.
  • Prepares, updates and dispenses daily route schedules. Gathers and maintains route sheet documentation for pick-ups (scheduled, missed, extra pick ups), route completions and driver locations.
  • Reports driver performance issues or concerns to appropriate management for resolution.
  • Participates in training and other learning opportunities to expand knowledge of the company, products, sales and services.

Requirements:

  • A high school diploma or GED.
  • Legally eligible to work in the US.
  • A demonstrated ability to work as part of a team in a collaborative environment.
  • Previous dispatch experience is preferred.
  • High attention to detail, excellent multi-tasking skills, excellent listening, communication and problem solving skills, the ability to work in a fast-paced environment and the ability to prioritize.

Attributes:

  • A confident, team-oriented individual who is attentive to detail, and results-oriented with the ability to see the larger picture while focusing on providing excellent customer service.

Benefits:

  • Medical, Dental, Vision, Life & Disability Insurance.
  • Maternity & Parental Leave.
  • Flexible Spending Accounts.
  • Discounted Stock Program.
  • 401K.
  • Employee Awards.
  • Employee Assistance Plan.
  • Wellness Incentive.
  • Tuition Assistance.
  • Career Pathways.