Floor Covering Team Lead
5 days ago
NATIONAL FLOORS DIRECT INC is seeking a highly motivated and adaptable Call Center Manager to lead our rapidly growing team. With an amazing web presence, recognizable brand, great reputation, and top-notch customer reviews, we are committed to delivering exceptional customer experiences.
This role will be a leader, a crucial customer touch point, and a representative of the NATIONAL FLOORS DIRECT INC brand. You will be responsible for receiving inbound calls and making outbound calls from customers regarding their needs and purchase of new floor-coverings.
We offer a competitive salary range of $65,000 - $90,000 per year, based on experience, as well as performance bonuses and comprehensive benefits package, including 100% paid training, medical insurance, dental insurance, vision insurance, flexible schedules, employee discounts, paid time off (PTO), and 401k.
The ideal candidate will have at least 5 years of Call Center, Customer Service, or other customer-facing experience, with 3+ years of leadership experience. Familiarity with Customer Relationship Management (CRM) software and best practices is essential. Technologically proficient individuals with excellent listening and communication skills are highly desirable.
We take pride in investing in, training, and developing our people. Opportunities for career development within the Call Center function, as well as the organization as a whole, are available for focused, driven, and motivated professionals looking for an opportunity to develop with a growing organization.
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Boca Raton, Florida, United States NATIONAL FLOORS DIRECT INC Full timeJob Overview:National Floors Direct Inc is a direct-to-consumer Carpet and Flooring Specialty Service. We deliver the customer experience and expertise of a High End Floor Covering Specialty Store directly to our customers' homes.We are seeking a highly motivated and adaptable Customer Experience Representative to join our rapidly growing team. This role...
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