Senior Manager, Business Operations Leader

6 days ago


Atlanta, Georgia, United States Jerry Full time
About the Role

We are seeking a Senior Manager, Customer Operations & Strategy to join our team at Jerry. This role will be responsible for elevating our customer experience and ensuring efficient operations through managing our onshore & offshore teams (~50 insurance agents), optimizing workflows, evaluating tools & systems, leveraging automation and our GenAI chatbot & voicebot technology, and strengthening collaboration between our customer-facing, product, and engineering teams.

Key Responsibilities
  • Elevate customer experience by streamlining processes and improving communication across teams.
  • Lead a team of 50+ inbound contact center agents in a fast-paced, high-volume environment.
  • Drive improvements along three key metrics: Operational Cost per Customer, Speed of Customer Request Fulfillment, and Customer Satisfaction.
About Us

Jerry is America's first and only AllCarTM app, redefining how people manage owning a car. Backed by artificial intelligence and machine learning, we simplify and automate car ownership while providing personalized services for all car owners' needs.

Requirements
  • Experience managing a team of 50+ inbound contact center agents in a fast-paced, high-volume environment.
  • Proven track record of driving team performance indirectly through first-line people managers.
  • Experience making improvements to processes and training to increase team efficiency.

$120,000 - $150,000 per year based on location and experience.



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