Cyber Security Sales Specialist

3 weeks ago


Mount Laurel, New Jersey, United States SilverSky Full time
Job Description

We are seeking a highly skilled and motivated Sales and Customer Service Representative to join our team at SilverSky. As a key member of our sales team, you will be responsible for managing the sales process for our products and services, with a focus on generating quotes, handling renewals, and collaborating with the accounting department to ensure accurate financial records.

The ideal candidate will have strong communication skills, attention to detail, and a passion for providing excellent customer service. You will be responsible for responding promptly to customer inquiries via phone, email, and online chat, generating and following up on sales quotes for new and existing customers, and assisting customers with product information, pricing, and availability.

Sales and Customer Service Responsibilities:

  • Respond to customer inquiries and provide timely and accurate responses.
  • Generate and follow up on sales quotes for new and existing customers.
  • Assist customers with product information, pricing, and availability.
  • Manage and process sales orders in a timely manner.

Renewals Management:

  • Track and manage customer contract renewals.
  • Proactively contact customers to discuss upcoming renewals and secure contract extensions.
  • Prepare and send renewal quotes and follow up to ensure timely renewals.

Collaboration with Accounting:

  • Work closely with the accounting department to ensure accurate invoicing and billing.
  • Assist in resolving any billing or payment issues with customers.
  • Ensure all sales transactions are recorded accurately in the company's CRM and accounting systems.

Sales Administration:

  • Maintain up-to-date and accurate customer records in the CRM system.
  • Generate sales reports and forecasts for management.
  • Assist in the preparation of sales presentations and proposals.
  • Coordinate with other departments to ensure seamless customer experience.

Process Improvement:

  • Identify opportunities to streamline the sales process and improve customer satisfaction.
  • Participate in team meetings and contribute to the development of sales strategies.
  • Stay informed about industry trends and best practices to enhance sales effectiveness.

Requirements:

  • Bachelor's degree in business, marketing, or a related field preferred.
  • Minimum of 2 years of experience in inside sales, customer service, or a related field.
  • Minimum of 2 years working in a tech-related industry.
  • Experience with CRM software (e.g., QuoteWerks, Salesforce, ConnectWise) and accounting software.
  • Strong communication and interpersonal skills.
  • Excellent organizational and time management abilities.
  • Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint).
  • Ability to work independently and as part of a team.
  • Attention to detail and accuracy in data entry and record-keeping.

About SilverSky:

We are a global cyber security company with more than 20 years of professional experience in the industry. Our 300+ employees are on a mission to protect our customers with comprehensive, adaptive security services that maximize technology and automate responses, while empowering security analysts to hunt for threats, react and respond immediately. It's the human-enhanced response that differentiates SilverSky and allows us to create the most comprehensive managed detection and response (MxDR) solution in the industry by delivering on our Vision, Velocity, Vigilance philosophy.



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