Program Operations Manager

7 days ago


Cupertino, California, United States Flex College Prep Full time
Job Overview

Flex College Prep, a leading educational service provider in California, is seeking an experienced Program Operations Manager to support our academic and counseling programs, as well as center operations. This role reports directly to the Operations Supervisor.

Salary & Benefits

The competitive salary for this position ranges from $20 to $22.50 per hour. In addition to a comprehensive compensation package, Flex College Prep offers:

  • 2 weeks of paid time off plus paid company holidays
  • A 401(k) retirement savings plan with employer match
  • Subsidized medical, dental, and vision insurance
  • Eligibility to join the Credit Union of Southern California
  • Complimentary WellHub membership
  • Discounts on FLEX services
Key Responsibilities

This role requires strong problem-solving and analytical skills to coordinate program activities, develop operational procedures, and maintain accurate records. Key responsibilities include:

  • Coordinating and maintaining center operations, including welcoming guests, managing student files, ordering supplies, and ensuring cleanliness
  • Maintaining day-to-day operations while tracking program performance and recommending improvements
  • Communicating with clients regarding inquiries, concerns, and requests via phone, email, or in-person
  • Resolving customer issues and devising ways to enhance the customer experience
  • Supporting marketing and business development by attending webinars, seminars, and other events
Requirements

To be successful in this role, candidates must have:

  • A Bachelor's degree
  • 1+ years of previous operations and project management experience
  • Proficiency in G-Suite and communication tools such as Zoom and Basecamp
  • Strong verbal and written communication skills
  • Proven interpersonal and organizational skills
  • Ability to work Tuesday through Friday, 11:00 am to 8:00 pm, and Saturday, 8:00 am to 5:00 pm
Desirable Skills

Familiarity with the college admissions process and fluency in Mandarin or Korean are advantageous but not required.



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