Customer Service Specialist

1 month ago


New Paltz, New York, United States CI The Manufacturing Career HUB Full time
Customer Service Representative

Overview:

We're seeking a highly organized and detail-oriented Customer Service Representative to join our team. As a key member of our customer-facing team, you'll be responsible for providing exceptional service to our clients, ensuring their needs are met, and exceeding their expectations.

Responsibilities:

  • Coordinate with sales, production, and external suppliers to address packaging needs, quotes, and orders.
  • Craft detailed Specs based on feedback from sales and customers.
  • Generate accurate quotes for customers, considering package usage, type, dimensions, production method, and time to produce.
  • Deliver formal quotes to customers and sales reps via email.
  • Process customer purchase orders with precision.
  • Maintain customer accounts, including shipping locations and special requirements.
  • Conduct thorough reviews of your work and that of your peers to ensure accuracy.

Qualifications:

  • Previous experience in business-to-business, customer service, sales support, or spec building is a plus.
  • Strong organizational skills and excellent mathematical abilities, including working with fractions and measurements.
  • Obsessive attention to detail and a drive for continuous improvement.
  • Stellar communication skills, integrity, and accountability.
  • Familiarity with resource planning software is a plus.
  • Strong computer skills, particularly in Microsoft Office (Word, Excel, Outlook).
  • Comfortable working with paper filing systems.
  • High school diploma or equivalent (some college preferred).

About Us:

Viking Industries is a 3rd generation family-run business specializing in the manufacturing of corrugated packaging and providing logistical solutions to its clients. We're committed to creating an inclusive environment for all employees and celebrate diversity. If you're a motivated and detail-oriented individual looking for a challenging role, we'd love to hear from you.



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