Senior Technical Services Engineer

2 weeks ago

Deerfield Beach, Florida, United States CSPI Technology Solutions Full time
Job Overview

The Senior Managed Services Engineer operates under the guidance of the Managed Service Operations Center (MSOC) Manager, providing support to both clients and internal operations. This role is pivotal in surpassing established Service Level Agreements (SLAs), delivering exceptional customer service and technical assistance, and managing service requests through a ticketing system. The position emphasizes accountability and proactive communication regarding all responsibilities.

Key Responsibilities:

  • Deliver support via phone and email to a diverse clientele and internal teams.
  • Foster positive, long-lasting relationships with clients and colleagues.
  • Continuously learn and adapt to new technologies.
  • Execute tasks both collaboratively and independently.
  • Document all work as service tickets, including time and expenses, in CSPi's Professional Service Automation (PSA) tool, ConnectWise.
  • Notify management and key client personnel of any operational or procedural deficiencies encountered.
  • Provide incident management support and conduct investigative analysis, ensuring timely and accurate responses to customer inquiries.
  • Resolve and support technical issues through telephone and email communication.
  • Manage queues effectively to meet CSPi's SLAs and uphold Quality Assurance standards, while training staff and clients as necessary.
  • Engage with customer executives, technical representatives, partners, and internal personnel to ensure streamlined operational procedures and timely updates.
  • Review and manage daily customer checklists.
  • Ensure all backup systems are functioning optimally for both internal and external clients.
  • Maintain and update antivirus solutions for all clients.
  • Oversee Microsoft Windows patching and third-party vendor patching as required.
  • Optimize critical alerts generated by CSPi's ConnectWise application.
  • Handle designated functions related to onboarding new clients.

Qualifications:

  • Preferred Network Certifications.
  • Preferred VMware Certification.

Experience Requirements:

  • Strong team player with excellent communication and interpersonal skills.
  • Adaptable to a rapidly changing environment.
  • Ability to work collaboratively and independently.
  • Familiarity with backup applications (e.g., Acronis, Veeam, Barracuda, Commvault).
  • Experience with email and spam filtering services (e.g., Mimecast, Barracuda, Proofpoint).
  • Understanding of DNS, DHCP, and TCP/IP protocols.
  • Knowledge of switching and routing topologies (e.g., VLAN, basic routing protocols).
  • Experience with Firewall Technologies (e.g., Cisco, FortiGate, Palo Alto).
  • Proficient in administering and designing Microsoft Windows Active Directory topologies.
  • Experience in disaster recovery planning and implementation.
  • In-depth knowledge of M365 and Microsoft SQL.
  • Familiarity with Microsoft Azure / Intune.
  • Expertise in VMware vSphere 7.0 and above.
  • Knowledge of Hyper Converged Infrastructure (e.g., Nutanix, EMC, Dell, HP).
  • General understanding of telecommunications technologies.
  • Familiarity with Apple OS and devices is a plus.
  • Experience with Managed Services ticketing systems, PSA tools, and RMM tools (e.g., ConnectWise) is advantageous.
  • Prior experience in Managed Services is preferred.

CSPi is an Equal Opportunity/Affirmative Action Employer. All qualified candidates will receive consideration for this position regardless of race, color, creed, religion, national origin, age, sex, citizenship, ethnicity, veteran status, marital status, disability, or any other characteristic protected by applicable law.

  • Senior Technical Services Engineer

    2 weeks ago

    Deerfield Beach, Florida, United States CSPI Technology Solutions Full time

    Job OverviewThe Senior Managed Services Engineer operates under the guidance of the Managed Service Operations Center (MSOC) Manager, providing support to both clients and internal operations. This role is pivotal in surpassing established Service Level Agreements (SLAs), delivering exceptional customer service and technical assistance, and managing service...

  • Senior Managed Services Engineer

    3 days ago

    Deerfield Beach, Florida, United States CSPI Technology Solutions Full time

    Job Title: Senior Managed Services Engineer**Job Summary:**CSPi Technology Solutions is seeking a highly skilled Senior Managed Services Engineer to join our team. As a key member of our Managed Services team, you will be responsible for providing exceptional technical support to our clients and internal operations.Key Responsibilities:Technical Support:...

  • Senior Manufacturing Engineer

    4 days ago

    Deerfield Beach, Florida, United States SHL Medical Full time

    Job SummaryWe are seeking a highly skilled Senior Manufacturing Engineer to join our team at SHL Medical. As a key member of our Manufacturing Engineering department, you will be responsible for providing technical leadership and expertise in equipment, process, and operational efficiency for assembly, quality control, and packaging technologies.Main...

  • Senior Software Engineer

    4 hours ago

    Deerfield Beach, Florida, United States Experis Full time

    About the RoleThis is a challenging opportunity for a skilled Senior Software Engineer to join our Experis team as a Cloud Solutions Engineer. As a key member of our Workplace Technology team, you will be responsible for designing, implementing, and supporting virtual desktop solutions for our global user base.Key ResponsibilitiesTechnical Design and...

  • Senior Civil Engineering Project Manager

    1 week ago

    Deerfield Beach, Florida, United States Carnahan Proctor and Cross, Inc. Full time

    Job OverviewCarnahan Proctor and Cross, Inc. (CPC) is in search of a seasoned Senior Project Manager/Senior Project Engineer with a strong background in Municipal engineering initiatives. The ideal candidate will be responsible for providing marketing, oversight, and technical expertise for Municipal and general Civil Engineering projects, demonstrating a...

  • Senior .NET/Azure Engineer

    2 weeks ago

    Deerfield Beach, Florida, United States MSH Full time

    Senior .NET/Azure EngineerLocation: HybridType: Long-Term Contract / Contract-to-HireOverviewOur organization is seeking a highly skilled Senior .NET Developer with expertise in Azure DevOps to join our technology team. This role is pivotal in driving our application modernization initiatives and ensuring the successful delivery of projects.Key...

  • Senior .NET/Azure Engineer

    1 week ago

    Deerfield Beach, Florida, United States MSH Full time

    Position: Senior .NET/Azure DeveloperLocation: HybridEmployment Type: Long-Term Contract / Contract-to-HireOverviewWe are seeking a highly skilled Senior .NET Developer with extensive Azure DevOps expertise to support our technology initiatives focused on application modernization. The ideal candidate will play a crucial role in delivering high-quality...

  • Senior .NET/Azure Engineer

    2 weeks ago

    Deerfield Beach, Florida, United States MSH Full time

    Position: Senior .NET/Azure DeveloperLocation: Hybrid work arrangementEmployment Type: Long-Term Contract or Contract-to-HireOverviewWe are seeking a highly skilled Senior .NET Developer with expertise in Azure DevOps to contribute to our technology initiatives focused on application modernization. The ideal candidate will play a pivotal role in delivering...

  • Senior .NET/Azure Engineer

    2 weeks ago

    Deerfield Beach, Florida, United States MSH Full time

    Position: Senior .NET/Azure DeveloperLocation: Hybrid (3 days a week)Employment Type: Long-Term Contract/Contract-to-HireOverviewWe are seeking a highly skilled Senior .NET Developer with expertise in Azure DevOps to support our technology team in executing projects that align with our application modernization initiatives.Key Responsibilities:Design,...

  • Senior .NET/Azure Engineer

    1 week ago

    Deerfield Beach, Florida, United States MSH Full time

    Position: Senior .NET/Azure DeveloperLocation: HybridContract Type: Long-Term Contract / Contract-to-HireOverviewWe are seeking a highly skilled Senior .NET Developer with extensive experience in Azure DevOps to support our technology initiatives focused on application modernization. The ideal candidate will play a crucial role in delivering high-quality...

  • Senior .NET/Azure Engineer

    2 weeks ago

    Deerfield Beach, Florida, United States MSH Full time

    Position: Senior .NET/Azure DeveloperLocation: HybridType: Long-Term Contract / Contract-to-HireOverviewWe are seeking a highly skilled Senior .NET Developer with expertise in Azure DevOps to support our technology initiatives focused on application modernization. The ideal candidate will play a pivotal role in delivering high-quality projects that meet...

  • Technical Lead

    5 days ago

    Deerfield Beach, Florida, United States Walgreens Full time

    About the RoleAs a Senior Software Engineer - Cloud Platform at Walgreens, you will play a critical role in designing, developing, and testing software systems and cloud platform management technologies. This position requires a strong background in software engineering, cloud computing, and leadership skills.Key ResponsibilitiesDesign and develop software...

  • Senior Geotechnical Project Engineer

    2 weeks ago

    Daytona Beach, Florida, United States ECS Corporate Services, LLC Full time

    Position OverviewThe Senior Geotechnical Project Engineer will be responsible for managing the complete lifecycle of geotechnical engineering initiatives. This role involves:Project Management: Develop comprehensive project scopes, establish budgets, and create detailed schedules and plans.Technical Analysis: Conduct thorough geotechnical assessments and...

  • Senior .NET/Azure Software Engineer

    1 week ago

    Deerfield Beach, Florida, United States MSH Full time

    Position: Senior .NET/Azure DeveloperLocation: Hybrid (3 days a week)Employment Type: Long-Term Contract/Contract-to-HireOverviewWe are seeking a highly skilled Senior .NET Developer with substantial Azure DevOps experience to support our technology team in executing projects focused on application modernization. The ideal candidate will play a pivotal role...

  • Senior Mechanical Engineer

    2 weeks ago

    Jupiter Inlet Beach Colony, Florida, United States Advanced Technical Staffing Solutions Full time

    Position Overview:We are seeking a highly skilled Senior Mechanical Engineer to join our dynamic team at Advanced Technical Staffing Solutions. This role requires a deep understanding of mechanical engineering principles and the ability to lead complex projects.Qualifications:Bachelor's degree in Mechanical Engineering from an accredited...

  • Traveling CNC Service Engineer

    3 days ago

    Deerfield Beach, Florida, United States Gpac Full time

    Job SummaryWe are seeking a highly skilled Traveling CNC Service Engineer to join our team at GPAC. As a key member of our client's technical support team, you will provide on-site and remote assistance to customers regarding the maintenance, repair, and installation of CNC machine tools.Key ResponsibilitiesProvide Technical Support: Offer on-site and...

  • Senior Software Engineer

    2 months ago

    Deerfield Beach, Florida, United States Walgreens Full time

    Senior Software Engineer (Front-End development))Address: 102 WILMOT RD,DEERFIELD,IL,60015Job ID BRJob Summary :Seasoned, experienced professional with a full understanding of area of specialization, who will perform and implement activities that impact components/ processes of specified functional areas of the Walgreens Digital/Online application....

  • Senior Java Full Stack Engineer

    1 month ago

    Deerfield Beach, Florida, United States Cognizant Full time

    Senior Java Full Stack Engineer / AWS Cognizant's Digital Engineering practice is seeking a highly qualified Java Full Stack engineers with experience developing and building impactful, scalable, enterprise applications. You will be part of a digital software team that works on high-demand applications. Our engineers have a passion for high-quality,...

  • Lead Managed Services Engineer

    1 week ago

    Deerfield Beach, Florida, United States CSPI Technology Solutions Full time

    Job OverviewThe Senior Managed Services Engineer operates under the guidance of the Managed Service Operations Center (MSOC) Manager, providing essential support to both clients and internal operations. This role is pivotal in ensuring that established Service Level Agreements (SLAs) are not only met but exceeded, while delivering exceptional customer...

  • Senior Director, Cybersecurity Engineering Leader

    3 days ago

    Deerfield Beach, Florida, United States Walgreens Full time

    About the RoleWe are seeking a highly experienced and skilled Senior Director, Information Security Engineering to lead our Enterprise Security Architecture team at Walgreens. As a key member of our IT leadership team, you will be responsible for developing and implementing strategic security roadmaps, architectures, and solutions to protect our...