Customer Service Advocate

5 days ago


New Berlin, Wisconsin, United States IEWC US Full time

At IEWC US, we're seeking a highly skilled Customer Service Representative to join our team. This role is responsible for delivering exceptional customer support and ensuring timely order fulfillment. The ideal candidate will possess excellent communication skills, be proficient in Microsoft Office, and have the ability to work independently in a fast-paced environment.

About the Job

The Customer Service Representative will be the primary point of contact for customers, handling inquiries, orders, and resolving issues in a professional and timely manner. This role requires strong problem-solving skills, attention to detail, and the ability to work collaboratively with internal partners.

Responsibilities
  • Manage customer orders accurately and efficiently, including reviewing purchase orders and entering data into SAP.
  • Respond promptly to customer inquiries, providing first-contact resolution whenever possible.
  • Collaborate with customers to manage expectations and resolve back/late orders proactively.
  • Administer order changes, expedites, tracking, and cancellations, as well as update customer and material information in SAP.
  • Process all incoming emails, calls, and faxes accurately and efficiently.
  • Work independently with minimal supervision in a dynamic environment.
  • Contribute to process efficiency and customer experience continuous improvement efforts.
Requirements
  • Associates degree or 2+ years of customer service or equivalent job-related experience.
  • Strong verbal, listening, and written communication skills.
  • Proficient in Microsoft Office, particularly Excel and Word.
  • Ability to work in a Windows environment and learn multiple computer applications.
  • Strong time management, multi-tasking, and organizational skills.
  • Ability to work under pressure and make decisions autonomously.
  • Strong attention to detail in a dynamic environment.
Estimated Salary: $55,000 - $65,000 per year

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