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Team Leader, Workplace Experience and Operations

2 months ago

Pewaukee, Wisconsin, United States ATC Full time

About the Role:

We are seeking a highly skilled and experienced Team Leader, Workplace Experience to join our growing People Services team at ATC. The successful candidate will be responsible for leading a team responsible for the daily operations and delivery of workplace experience services, including reception, concierge, administrative services, and meeting and event coordination support.

Key Responsibilities:

  • Lead a Team: Manage a team of employees to create a workplace that invites connection and fosters productivity.
  • Customer Service: Connect employees and visitors to the workplace through customer service, security protocols, and administrative support.
  • Operations Management: Create an environment that prioritizes and balances employee experience and customer service with compliance and security requirements.
  • Stakeholder Management: Manage stakeholders and build relationships throughout the organization.
  • Performance Management: Prioritize, schedule, and coordinate team assignments to maximize performance, customer service, and employee development.

Requirements:

  • Education: Bachelors degree or equivalent experience.
  • Leadership: Ability to coach, develop, and empower employees to meet or exceed company objectives and team / individual performance expectations.
  • Workplace Experience: Understanding of workplace, administrative, corporate security, and building access best practices.
  • Customer Service Orientation: Ability to manage and exceed internal and external customer and stakeholder expectations.
  • Cross-Functional Collaboration: Proven ability to build relationships and work collaboratively across various departments.
  • Proactive Planning: Ability to anticipate and plan for visitor and employee needs.
  • Organizational Skills: Strong task management, prioritization, and follow-through.
  • Communication: Effective oral, written, and interpersonal skills at all levels of the organization.
  • Composure: Ability to demonstrate patience and remain calm in unexpected, emergency, and/or urgent situations.
  • Curiosity: Confidence to ask questions and ability to influence change, as necessary.
  • Process Optimization: Experience applying and optimizing policies, processes, protocols, and procedures.
  • Confidentiality: Exercise discretion with sensitive information.
  • Technical Skills: Proficiency in Microsoft Office applications.

About ATC:

ATC is an equal opportunity employer that seeks to foster diverse teams of talented people working safely together. We respect and embrace diversity of all aspects and hire, train and promote employees without regard to race, color, religion, sex, age, national origin, sexual orientation, disability, genetics, protected veteran status, or any other characteristic protected by law.