UCLA Health Enterprise Solutions Engineer

1 week ago


Los Angeles, California, United States UCLA Health Full time

**Enterprise Solutions Engineer Opportunity:**

We are seeking an experienced Enterprise Solutions Engineer to join our team at UCLA Health. This role will involve designing, implementing, and troubleshooting contact center backbone infrastructure, as well as providing technical expertise to ensure optimal contact center performance.

The ideal candidate will have a strong background in contact center technology and architecture, including experience with Cisco Unified Call Manager and related product lines. They will also have knowledge of specialized areas such as Cisco ICM/IPCC Enterprise, Cisco CVP, and Cisco IPIVR.

Responsibilities include:

  • Designing, implementing, and troubleshooting contact center backbone infrastructure
  • Providing technical expertise to ensure optimal contact center performance
  • Maintaining compatibility and functionality with Cisco and PBX mixed VoIP solutions
  • Specifying the migration path towards Cisco PCCE architecture while maintaining both Cisco and PBX telephony systems

Requirements include:

  • Bachelor's degree in computer science, information systems, electronics engineering, or a related field (preferred)
  • 8 years' experience in contact center infrastructure design, implementation, and troubleshooting
  • Experience with designing call trees and telephony scripts
  • Hands-on experience working with Cisco Unified Call Manager and related product lines

**Estimated Salary Range:** $105,200 - $175,000 annually

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