Digital Signage Solutions Specialist

1 week ago


Los Angeles, California, United States UCLA Full time
Job Overview

The Senior Digital Signage Analyst (UX/CX) plays a critical role in ensuring UCLA's digital signage strategy is effectively implemented, focusing on user experience (UX) and customer experience (CX). This position requires a senior technician who can develop, manage, and execute a comprehensive digital content strategy aligned with organizational goals and target audience needs.

Key Responsibilities

The Senior Digital Signage Analyst (UX/CX) will be responsible for:

  • Developing and managing digital content strategies that align with organizational goals and target audience needs;
  • Streamlining content workflows to deliver seamless content experiences, with a focus on UX/CX optimization;
  • Working with other technicians to install, maintain, and resolve customer issues pertaining to digital signage;
  • Leveraging UCLA's ticketing system to quickly assess, triage, and address customer concerns;
Requirements

To be successful in this role, the ideal candidate will possess the following qualifications:

  • A bachelor's degree in information technology, engineering, systems administration, computer science, public administration, business administration, communications, or a related field;
  • Experience working in one or more of the following fields: information technology, management, customer service, higher education, or a related field;
  • Advanced understanding of internet-based media distribution solutions, including knowledge of video walls, digital menu boards, kiosks, and other interactive display systems;
  • Strong written and verbal communication skills, with the ability to communicate ideas clearly;
  • Ability to develop positive working relationships and a strong rapport with team members and customers;
  • Strong organizational skills, with the ability to prioritize and delegate urgent project needs using project management practices;
Estimated Salary Range

The estimated salary range for this position is $39.51 - $46.67 per hour, based on factors such as skills, experience, and location.



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