Digital Signage Solutions Specialist
1 week ago
The Senior Digital Signage Analyst (UX/CX) plays a critical role in ensuring UCLA's digital signage strategy is effectively implemented, focusing on user experience (UX) and customer experience (CX). This position requires a senior technician who can develop, manage, and execute a comprehensive digital content strategy aligned with organizational goals and target audience needs.
Key ResponsibilitiesThe Senior Digital Signage Analyst (UX/CX) will be responsible for:
- Developing and managing digital content strategies that align with organizational goals and target audience needs;
- Streamlining content workflows to deliver seamless content experiences, with a focus on UX/CX optimization;
- Working with other technicians to install, maintain, and resolve customer issues pertaining to digital signage;
- Leveraging UCLA's ticketing system to quickly assess, triage, and address customer concerns;
To be successful in this role, the ideal candidate will possess the following qualifications:
- A bachelor's degree in information technology, engineering, systems administration, computer science, public administration, business administration, communications, or a related field;
- Experience working in one or more of the following fields: information technology, management, customer service, higher education, or a related field;
- Advanced understanding of internet-based media distribution solutions, including knowledge of video walls, digital menu boards, kiosks, and other interactive display systems;
- Strong written and verbal communication skills, with the ability to communicate ideas clearly;
- Ability to develop positive working relationships and a strong rapport with team members and customers;
- Strong organizational skills, with the ability to prioritize and delegate urgent project needs using project management practices;
The estimated salary range for this position is $39.51 - $46.67 per hour, based on factors such as skills, experience, and location.
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