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Gaming Operations Supervisor
2 months ago
Position Overview:
The Table Games Pit Manager plays a crucial role in overseeing the daily operations and administration of the Table Games Department at WarHorse Casino. This position is vital for ensuring the integrity of all table games while providing exceptional guest experiences.
Key Responsibilities:
- Manage and direct daily shift activities to ensure smooth operations within the Table Games Department.
- Uphold the highest standards of guest service, productivity, and workplace safety.
- Ensure compliance with all departmental policies, procedures, and regulations.
- Monitor the performance of dealers and guests, ensuring adherence to house rules and game integrity.
- Assist in the development and implementation of work schedules and performance standards.
- Remain vigilant to any unusual activities and take appropriate actions as necessary.
- Provide proactive guest service by greeting guests and addressing inquiries regarding promotions and events.
- Maintain attendance to ensure adequate coverage for optimal guest service.
- Oversee the training and development of department personnel to meet performance standards.
- Handle confidential information with discretion and integrity.
Qualifications:
- High School Diploma or equivalent is required.
- Experience in Casino Table Games is essential.
- Prior management or supervisory experience is preferred.
- Strong customer service and communication skills are necessary.
Competencies:
- Leadership: Provide guidance and support to team members, ensuring recruitment and retention of qualified staff.
- Judgment: Make informed decisions based on available data and experience, ensuring compliance with regulations.
- Communication: Effectively relay company information and staff concerns to management.
Benefits:
Comprehensive medical coverage, insurance options, 401K with company match, vacation and sick days, and a discounted meal program.
Work Schedule:
Flexibility to work various shifts, including days, nights, weekends, and holidays is required.
Certification Requirements:
Must secure and maintain a Gaming License as required.
Note: This job description is not exhaustive and may be subject to change as needed.