Laboratory Customer Service Representative

3 weeks ago


York, Pennsylvania, United States Yara International ASA Full time

About the Role

We are seeking a skilled Laboratory Customer Service Representative to join our team at Yara International ASA. As a key member of our laboratory team, you will be responsible for providing exceptional customer service to our clients, ensuring their needs are met and exceeded.

Key Responsibilities

  • Respond promptly and efficiently to customer inquiries, providing accurate and timely information about our products and services.
  • Handle customer complaints in a professional and courteous manner, resolving issues in a fair and timely manner.
  • Maintain accurate records of customer interactions, including correspondence and phone calls.
  • Collaborate with our laboratory team to ensure seamless communication and coordination of customer requests.
  • Provide administrative support to the laboratory team, including data entry and record-keeping.

Requirements

  • GCSE standard or further education qualification in administration or a related field.
  • Experience in an office environment, preferably in a customer-facing role.
  • Excellent communication and interpersonal skills, with the ability to work effectively with customers and colleagues.
  • Knowledge of SAP is desirable, but not required.

What We Offer

As a Laboratory Customer Service Representative at Yara International ASA, you will have the opportunity to work with a global company that values diversity, equity, and inclusion. We offer a competitive salary and benefits package, including pension, private healthcare, and annual bonus. If you are a motivated and customer-focused individual who is passionate about delivering exceptional service, we encourage you to apply for this exciting opportunity.



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