Team Member

6 days ago


Greencastle, Indiana, United States NNP Management LLC Full time
About the Role

We are seeking a highly motivated and customer-focused Team Member to join our team at NNP Management LLC. As a Crew Member, you will be responsible for delivering exceptional guest experiences and ensuring that our customers receive the highest level of service.

Key Responsibilities
  • Team Environment
    • Work collaboratively with colleagues to achieve team goals and objectives
    • Communicate effectively with team members to ensure seamless service delivery
    • Respond positively to feedback and coaching to improve performance
  • Operations Excellence for Guest Satisfaction
    • Provide exceptional customer service to ensure guest satisfaction
    • Resolve guest issues in a timely and professional manner
    • Follow brand standards, recipes, and systems to ensure consistency and quality
  • Profitability
    • Execute restaurant standards and marketing initiatives to drive sales and revenue
    • Handle POS transactions and payments with accuracy and efficiency
    • Prepare and deliver products according to brand standards
Requirements
  • Fluent in English
  • Basic computer skills
  • Ability to count money and make change
  • Ability to operate restaurant equipment
Competencies
  • Guest Focus
    • Understand and exceed guest expectations, needs, and requirements
    • Develop and maintain guest relationships
    • Display a sense of urgency with guests
  • Passion for Results
    • Set and maintain high standards for self and others
    • Consistently meet or exceed goals
    • Contribute to the overall team performance
  • Problem Solving and Decision Making
    • Identify and resolve issues and problems
    • Use information at hand to make decisions and solve problems
  • Interpersonal Relationships & Influence
    • Develop and maintain relationships with team members
    • Operate with integrity and demonstrate honesty

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