Customer Service Manager

3 days ago


Belmont, United States Compass Group Careers Full time
Job Summary

We are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Manager. As a key member of our team, you will be responsible for ensuring exceptional customer experiences and driving business growth through effective account management and sales strategies.

Key Responsibilities:
  • Develop and implement customer retention strategies to drive business growth and increase customer satisfaction.
  • Build and maintain strong relationships with clients to understand their needs and preferences.
  • Collaborate with cross-functional teams to identify opportunities for improvement and implement process changes.
  • Monitor and analyze customer feedback to identify trends and areas for improvement.
  • Develop and execute sales strategies to drive revenue growth and increase market share.
  • Provide exceptional customer service and support to ensure high levels of customer satisfaction.
  • Stay up-to-date with industry trends and best practices to ensure the team is equipped with the latest knowledge and skills.
Requirements:
  • Bachelor's degree in Business Administration, Marketing, or a related field.
  • 3+ years of experience in customer-facing roles, preferably in a sales or account management capacity.
  • Proven track record of driving business growth and increasing customer satisfaction.
  • Excellent communication and interpersonal skills, with the ability to build strong relationships with clients and colleagues.
  • Strong analytical and problem-solving skills, with the ability to analyze data and identify trends.
  • Ability to work in a fast-paced environment and prioritize multiple tasks and projects.
What We Offer:
  • A competitive salary and benefits package.
  • Opportunities for professional growth and development.
  • A dynamic and supportive work environment.
  • The chance to work with a leading company in the foodservice industry.


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