Business Insurance Agent

3 weeks ago

Bismarck, North Dakota, United States USAA Full time
Job Summary

We are seeking a highly skilled Business Insurance Agent - Intermediate to join our team at USAA. As a key member of our insurance team, you will be responsible for advising business owners on insurance and risk management, using a full suite of Commercial Insurance Products to address each member and/or non-member's unique risk profile.

You will work in an inbound sales environment, taking incoming calls throughout the day (average 7-10 calls) for business insurance coverage, collaborating with other insurance carriers. You will also have outbound follow-up calls with member and non-member customers.

USAA provides 13-15 weeks of training so you understand our product offerings and can support each member and/or non-member independently.

Key Responsibilities
  • Use a consultative approach to resolve customer needs, establish trust, and provide solutions based on current products and service offerings.
  • Build and maintain relationships between members and nonmembers and insurance carriers, exercising technical knowledge and communicating solutions.
  • Use understanding of compliance and insurance standards and Agency Management Systems to limit agency Errors & Omissions (E&O) exposure through accurate documentation.
  • Classify member's and/or non-members business and provide accurate risk management and risk mitigation solutions.
  • Facilitate account reviews, by using the carrier renewal cycle, and understanding the members' and nonmembers' risk profile to provide consultative advice and appropriately address and mitigate the risk.
  • Research industry trends and evolving regulatory environment (state and national), improving understanding of important technical/financial issues.
  • Use Agency Management Systems/Customer Relations Management (CRM) & multiple carrier Platforms to appropriately select product and carrier offerings.
  • Use Carrier guidelines and processes to partner and negotiate with underwriters on endorsements, renewal questions, and remarkets for underwriting determination (approval or declination).
  • Calculate Insurance to Value (ITV) on a wide range of property types and structures including geographic differences and capture custom or unique features within the properties and provide appropriate details to determine accurate replacement values.
  • Provide select account service for member's and nonmember's including policy changes, certificates, endorsements, renewals, non-renewals and remarkets, cancellations, reinstatements, and record updates within agency systems.
  • Ensure risks associated with business activities are effectively identified, measured, monitored, and controlled in accordance with risk and compliance policies and procedures.
Requirements
  • High School Diploma or General Equivalency Diploma.
  • 1 year of insurance sales and service experience and/or experience working in a commercial insurance, high value, or broker agency setting.
  • Valid Property and Casualty insurance license for home state and/or ability to obtain home state and multistate license within 90 days.
Preferred Qualifications
  • 2 or more years of Commercial Lines Insurance account management experience writing new business.
  • 2 or more years working experience quoting and binding directly with the insured.
  • Experience with Agency Management Systems and/or Salesforce.
  • Experience working in a multiple carrier environment.
  • Active P&C General Lines License for home state.
What We Offer

USAA has an efficient process for assessing market data and establishing ranges to ensure we remain competitive. You are paid within the salary range based on your experience and market data of the position. The actual salary for this role may vary by location.

The salary range for this position is: $43, $74.

Employees may be eligible for pay incentives based on overall corporate and individual performance and at the discretion of the USAA Board of Directors.

At USAA our employees enjoy best-in-class benefits to support their physical, financial, and emotional wellness. These benefits include comprehensive medical, dental and vision plans, 401(k), pension, life insurance, parental benefits, adoption assistance, paid time off program with paid holidays plus 16 paid volunteer hours, and various wellness programs.

Additionally, our career path planning and continuing education assists employees with their professional goals.

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