Account Associate

2 days ago


Roswell, Georgia, United States RemX Full time
Job DescriptionRemX is seeking a highly skilled Account Associate to join their team in the Roswell area. This role requires strong business and advanced customer service skills to maintain and manage specific market-based customers. The ideal candidate will have the ability to proactively maintain ongoing relationships with customers, account managers, and other departmental staff. Key responsibilities include managing customer accounts with exceptional communication, understanding and communicating logistics and dispatch issues, and ensuring account services activities comply with all financial and accounting requirements. The successful candidate will also have experience with ERP database systems, preferably SAP, and a strong analytical skillset. If you are a motivated and detail-oriented individual with excellent communication skills, we encourage you to apply for this exciting opportunity. Key Responsibilities
  • Manage customer accounts with exceptional communication and ensure customer satisfaction.
  • Understand and communicate logistics and dispatch issues.
  • Ensure account services activities comply with all financial and accounting requirements.
  • Report customer activity to appropriate sales, marketing teams, and accounting personnel.
  • Process purchase orders in ERP system and ensure customer contacts and records are kept updated.
  • Resolve product or service problems by clarifying the customer's complaint and selecting the best solution.
  • Learn and understand customer accounts, products, and ordering schedules to aid in production planning.
  • Perform other duties as directed by management.
Requirements
  • High school diploma required, Bachelor's degree preferred.
  • 3-5 years' experience in customer service, preferably in a manufacturing environment.
  • 2-3 years' experience with ERP database systems, preferably SAP.
  • 3+ years of CS/Account Management Experience.
  • Accounting and/or Logistics experience a plus.
Company DescriptionRemX is a professional staffing division of EmployBridge, America's Leading Workforce Specialist. We are an equal opportunity employer and evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics.
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