Master Forklift Technician

1 week ago


Whittier California, United States Quinn Company Full time
Job Summary

We are seeking a highly skilled and experienced Master Forklift Technician to join our team at Quinn Company. As a key member of our service department, you will be responsible for repairing and maintaining heavy equipment, including forklifts, to ensure optimal performance and efficiency.

Key Responsibilities
  • Perform repairs and maintenance on heavy equipment, including forklifts, with minimal supervision.
  • Exemplify a high level of technical expertise and provide leadership and guidance to junior technicians.
  • Mentor and train technicians to ensure they have the necessary skills and knowledge to perform their duties effectively.
  • Assume ownership of complex customer issues and resolve them in a timely and professional manner.
  • Interact with customers in a professional and courteous manner, ensuring their needs are met and they are satisfied with the service provided.
  • Collaborate with other departments, such as sales and parts, to ensure seamless communication and efficient service delivery.
  • Maintain a high level of attendance and punctuality, as well as a positive attitude and behavior, at all times.
  • Disassemble and assemble machines and components, recondition and repair as required.
  • Work overtime as needed to meet customer demands and ensure timely completion of tasks.
  • Select and use the correct tools for each job, demonstrating proficiency with Cat diagnostic tools.
  • Perform diagnostics and organize repair procedures, ensuring accurate and efficient completion of tasks.
  • Complete training sessions as required to maintain and improve technical skills and knowledge.
  • Demonstrate safe and proper use of hand, pneumatic, and electric tools.
  • Assist other technicians with repair tasks, such as removal, installation, and repair of components and machines.
  • Follow instructions and communicate effectively with supervisors and colleagues.
  • Retain and build upon acquired knowledge, sharing skills and expertise with other technicians.
  • Take responsibility for personal development and training requirements for growth and career advancement.
  • Stay up-to-date with Cat product lines, utilizing resources from Cat and Quinn Company.
  • Demonstrate and promote Quinn Company's core values of Relationships, Integrity, Teamwork, Respect, Quality, and Service.
  • Travel to other stores, customer sites, and other dealer and Caterpillar facilities for work or training.
  • Work alternate shifts as required by workload and manager or supervisor.
  • Work in the field as required by manager or supervisor.
Requirements
  • One-year certificate or Associate's degree from a community college or technical school.
  • Minimum five plus years of CAT dealer experience and ten years of heavy equipment industry experience or equivalent education and experience.


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