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Service Equipment Specialist
2 months ago
Location: Field Based
Department: Service - Field Operations
Company Overview:
As a premier provider of cash management solutions, Glory Global Solutions Ltd is dedicated to enhancing the operational efficiency of businesses across various sectors including finance, retail, and gaming. Our innovative cash automation technologies and engineering services empower organizations worldwide to optimize their cash handling processes.
Role Overview:
In the capacity of a Service Equipment Specialist, you will represent Glory and play a crucial role in ensuring client satisfaction. Your responsibilities will include:
- Managing customer service interactions with professionalism and care.
- Troubleshooting and repairing a diverse range of high-speed cash handling machinery, such as coin sorters and currency counters.
- Maintaining an organized inventory of parts and tools.
- Keeping updated on the latest technical advancements related to Glory’s equipment.
Key Responsibilities:
- Delivering exceptional customer service and ensuring satisfaction.
- Diagnosing and resolving system issues effectively.
- Communicating progress updates to clients during maintenance activities.
- Executing machine installations and system upgrades as required.
- Adhering to safety protocols and completing necessary training.
Compensation:
The pay range for this position is $20 - $27 per hour, with adjustments based on experience, education, and other relevant factors.
Benefits:
Our comprehensive benefits package includes:
- 401(k) Retirement Plan with company contributions.
- Health insurance options through reputable providers.
- Access to virtual healthcare services.
- Paid time off, including vacation and sick days.
- Professional development and education assistance.
- Opportunities for career advancement.
Qualifications:
- Education in electro-mechanics, electrical engineering, or related fields.
- Strong customer service and communication skills.
- Experience in troubleshooting and repairing electronic and mechanical systems.
- Ability to work independently and manage time effectively.
Physical Requirements:
Candidates must be able to lift up to 50 pounds and perform tasks that require prolonged standing, kneeling, and bending.
Glory Global Solutions Ltd is an Equal Opportunity Employer committed to diversity and inclusion in the workplace.
