Customer Service Representative

3 days ago


St Louis, Missouri, United States Apex Systems Full time
Job Title: Customer Service Representative

At Apex Systems, we are seeking a highly skilled Customer Service Representative to join our team. As a key member of our Revenue Cycle Management Process, you will play a vital role in ensuring the accurate and timely management and payment of medical bill submissions.

Key Responsibilities:

  • Manage a book of billed case inventory and see each case to conclusion in a timely manner.
  • Confirm receipt of bill submissions via phone and email, establishing 2-way communication to appropriately update the status of the case.
  • Verify and update adjuster/payer information to maintain accurate records in the system.
  • Obtain and track payment status and expected payment amounts from payers.
  • Manage appeals and denials, where applicable, in an effort to get payments for clients.
  • Support specialist projects as needed, providing expertise and assistance in optimizing recovery efforts.
  • Maintain comprehensive records of all communications and actions taken on each case.

Qualifications:

  • Associate degree or equivalent experience required.
  • Experience in recovery cycle management preferred.
  • Strong attention to detail and ability to manage multiple tasks simultaneously.
  • Excellent communication skills, both written and verbal.
  • Ability to analyze information and identify opportunities for resolution.
  • Proficient in using office software (e.g., Microsoft Office Suite).


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