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Customer Service Representative
1 month ago
At Apex Systems, we are seeking a highly skilled Customer Service Representative to join our team. As a key member of our Revenue Cycle Management Process, you will play a vital role in ensuring the accurate and timely management and payment of medical bill submissions.
Key Responsibilities:
- Manage a book of billed case inventory and see each case to conclusion in a timely manner.
- Confirm receipt of bill submissions via phone and email, establishing 2-way communication to appropriately update the status of the case.
- Verify and update adjuster/payer information to maintain accurate records in the system.
- Obtain and track payment status and expected payment amounts from payers.
- Manage appeals and denials, where applicable, in an effort to get payments for clients.
- Support specialist projects as needed, providing expertise and assistance in optimizing recovery efforts.
- Maintain comprehensive records of all communications and actions taken on each case.
Qualifications:
- Associate degree or equivalent experience required.
- Experience in recovery cycle management preferred.
- Strong attention to detail and ability to manage multiple tasks simultaneously.
- Excellent communication skills, both written and verbal.
- Ability to analyze information and identify opportunities for resolution.
- Proficient in using office software (e.g., Microsoft Office Suite).
