Facilities Operations Director

3 days ago


Camp Hill, Pennsylvania, United States City Wide Facility Solutions Full time
About the Role

CITY WIDE FACILITY SOLUTIONS IS SEEKING A NIGHT MANAGER TO JOIN OUR TEAM IN CENTRAL PENNSYLVANIA

The Night Manager is responsible for assisting with management of contract compliance for designated building maintenance services, as well as maintaining the relationship between City Wide and Independent Contractors.

Responsibilities:
  1. Develop and maintain productive working relationships with Independent Contractors (IC) and In-House labor by communicating client priorities and collaborating on solving problems.
  2. Review scope of work and ensure quality assurance per account to retain existing business and gain new business.
  3. Communicate with Facility Services Manager daily for any issues that need immediate attention, including the nightly recap via email or phone message.
  4. Make recommendations for IC work assignments, manage to client standards and company guidelines and discharge if not meeting service level agreement.
  5. Manage inspections, customer complaints, customer requests, new client starts, or VIP treatment needing attention.
  6. Execute City Wide's New-Start Policy, Customer Compliant Policy, Four Star Policy, and other operational policies and procedures.
  7. Ensure compliance with client policies & procedures, approved cleaning tools and equipment and their proper use.
What You'll Need
  • High school diploma required or equivalent experience in commercial janitorial services industry.
  • Building, facilities, janitorial or similar industry experience a plus
  • Strong planning, organization skills, and attention to detail.
  • Excellent communication and interpersonal skills.
  • Must be innovative and strive for continuous process improvement.
  • CRM experience preferred.
Compensation Package:

$55,000 - $65,000 per year, depending on qualifications and experience. Benefits include Health Care Plan, Paid Time Off, Training & Development, and Retirement Plan.



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