Process Readiness Manager for Cloud-Based Solutions

1 week ago


Santa Clara, California, United States ServiceNow Full time
About the Role

We are seeking a highly skilled Process Readiness Manager to join our team at ServiceNow. As a key member of our organization, you will play a critical role in ensuring the successful launch of new cloud-based solutions.

Your primary responsibility will be to work cross-functionally with various teams to align functional plans, identify and actively manage risks and issues to resolution, ensuring a seamless launch experience.

In this role, you will ensure comprehensive planning, including post-sale readiness, and lead or contribute to key portfolio readiness execution milestones. You will also define, document, execute, govern, and optimize processes to improve business outcomes.

Additionally, you will apply a customer/partner lens across the customer journey to identify and execute optimization opportunities, drive process optimization and stakeholder change management, plan, lead, and facilitate stakeholder forums, and proactively address issues or mitigate risks with cross-functional teams.

Key Qualifications:

  • Master's degree in Business, Product Management, or Operations or 4+ years of related experience
  • High attention to detail and strong organizational skills
  • Self-motivated, fast learner who thrives in a fast-paced environment
  • Ability to collaborate with diverse stakeholders and lead matrixed teams

Benefits:

We offer a competitive salary range of $119,300 - $208,700, plus equity (when applicable), variable/incentive compensation, and benefits. Our package includes health plans, flexible spending accounts, a 401(k) Plan with company match, ESPP, matching donations, a flexible time away plan, and family leave programs.



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