Senior Manager, Cloud Solution Architect Leader

1 month ago


Santa Clara, California, United States ServiceNow Full time

**About Us**

ServiceNow is a global market leader that brings innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500.

We empower organizations to find smarter, faster, and better ways to work. Our intelligent cloud-based platform seamlessly connects people, systems, and processes to drive success.

**Job Description**

We are seeking an experienced Senior Manager, Presales Solution Architects, with a focus on Hyperscalers who will lead senior technical teams and serve as a customer-facing domain expert.

This role requires architecting and developing solutions on the Now Platform and having significant working knowledge of the Hyperscaler (Azure, AWS, GCP etc.) business and technology.

The Senior Manager will provide technical expertise, coaching, and expand the impact of a senior team of technical experts who support the Hyperscaler Sales team and customers during pre-sales engagements.

The role also partners with peers across workflows to go wide and deep on solution architecture and positioning during complex sales cycles.

**Responsibilities**

  • Lead and develop a global team of technical experts to drive maximum impact through scale.
  • Provide subject matter mentoring and training to team.
  • Develop and grow strong partnerships and act as a thought leader with internal sales counterparts, external Hyperscaler partners, and clients.
  • Work closely with Product Management and Go-To-Market on upcoming releases and provide feedback from customer interaction.

**Requirements**

  • 5+ years of successfully managing a technical, senior team.
  • 8+ years of experience architecting and delivering complex solutions in the SaaS landscape, ServiceNow + Cloud Solutions experience highly preferred.
  • Deep knowledge of at least one Hyperscaler service model and marketplace (eg. Azure, AWS, GCP), and how they integrate with companies like ServiceNow.

**Salary: $170,000 - $200,000 per year**

Preferred location - anywhere in the USA. We value inclusivity and welcome candidates from diverse backgrounds, including non-traditional paths.



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