Senior Care Coordinator

2 weeks ago

Anoka, Minnesota, United States Comfort Keepers Anoka and White Bear Lake Full time
Client Care Coordinator Opportunity

Comfort Keepers Anoka and White Bear Lake is seeking a dynamic and empathetic Client Care Coordinator to join our team. This role is crucial in ensuring our clients receive exceptional care while expanding our reach within the community.

Key Responsibilities:
  • Perform in-home consultations and assessments to establish services for potential clients, implementing contracts and agreements to meet sales goals.
  • Participate in intake call handling with the sales team to discuss Comfort Keepers services and schedule in-home consultations.
  • Engage in community activities, including industry-related committees, boards, community projects, and fundraising, to represent Comfort Keepers and initiate and maintain referral relationships.
  • Perform new networking/sales calls to assess relationship possibilities with referral sources, including assisted living facilities, nursing homes, and hospitals.
  • Conduct ongoing care coordination activities, including reassessments, client advocacy, and spot checks.
  • Participate in community education presentations and work with team members to promote Comfort Keepers's expertise and brand awareness.
  • Assist in developing and maintaining a database for relationship management.
  • Participate in on-call rotation for sales, as assigned.
Requirements:
  • Minimum 2 years related experience and/or training.
  • Experience in senior care or other service industry highly preferred.
  • Experience in hospital or transitional care settings is preferred.
  • Excellent communication skills and a positive, professional business image.
  • College degree in healthcare, marketing management, or a related field.
  • Proficiency in Microsoft Office applications and ability to master additional software, including scheduling systems, calendars, and CRM software.
What We Offer:
  • Paid Time Off (PTO)
  • Health Benefits
  • Bonus Program
  • Retirement program with Company match
  • Flex Fridays

At Comfort Keepers Anoka and White Bear Lake, we are passionate about improving the quality of life for our clients. If you share our commitment to exceptional care and community engagement, we encourage you to apply for this exciting opportunity.

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