Customer Service Representative

3 weeks ago


Savannah, Georgia, United States Mass Markets Full time

Mass Markets

**Job Summary**

We are seeking a skilled Customer Service Agent to join our team at Mass Markets. As a key member of our customer-facing team, you will be responsible for providing exceptional service to our customers through various communication channels.

**Key Responsibilities**

* Handle inbound and outbound customer contacts in a professional and courteous manner
* Ensure first call resolution through effective problem-solving and call handling
* Research systems to find missing information as applicable
* Collaborate with other departments to resolve customer issues when needed
* Document and process customer claims in our systems
* Escalate customer issues to the appropriate staff and management for resolution as needed

**What We Offer**

* A dynamic and supportive work environment
* Opportunities for growth and professional development
* Competitive compensation and benefits package

**Requirements**

* Excellent communication and interpersonal skills
* Ability to work in a fast-paced environment
* Strong problem-solving and analytical skills
* Proficiency in using various software systems

**If you are a motivated and customer-focused individual who is passionate about delivering exceptional service, we encourage you to apply for this exciting opportunity.



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