California: Customer Engagement Manager
4 weeks ago
About Our Store:
At PetSmart, we're passionate about pets and dedicated to providing an exceptional shopping experience for our customers. As a Customer Engagement Manager in California, you'll play a key role in ensuring our stores run smoothly and efficiently, from motivating our associates to ensuring we have the right products on the floor.
About Your Role:
In this critical leadership position, you'll help lead the store team in the following areas:
- Pet Parent Engagement: You'll set the standards for customer engagement, ensuring every pet and pet parent has a positive experience in our stores.
- Associate Leadership: You'll help lead a team of retail and pet care associates who will ensure a safe, clean, and fun environment for our pets and pet parents.
- Overall Retail Initiatives: Creating an exceptional customer experience is a top priority for all our leaders. From ensuring our associates have extensive knowledge of pet solutions to building connections with pet parents, our leaders ensure a safe and fun environment in our stores.
About Your Career:
With PetSmart, you'll have opportunities to grow and develop your leadership skills, from gaining experience in different business units to developing your skills as an Assistant Manager or Store Manager. You'll also have the chance to tackle new challenges, such as opening a new store or transferring to a different location.
The Warm and Fuzzies:
Working at PetSmart is more than just a job - it's a community of people who share a passion for pets. You'll have the opportunity to make a real difference in the lives of pets and their owners, and to be part of a team that's dedicated to providing exceptional customer service.
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