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Auto Claims Field Adjuster

2 months ago

Benton, Arkansas, United States Allstate Full time

At Allstate, we believe in the power of collaboration to safeguard families and their possessions from life's unpredictable events. With over 90 years of pioneering efforts, we have consistently stayed ahead of our clients' changing requirements. Our commitment to innovation spans from advocating for safety measures to leading advancements in pricing strategies, telematics, and protection against identity theft.

Position Overview
As a Field Auto Adjuster, you will be integral to our auto claims management process, conducting assessments directly at clients' residences, repair facilities, or towing locations. Your responsibilities will encompass a range of customer and shop interactions, including in-person, virtual, and written communications, as you evaluate and finalize damage estimates. With a variety of tasks, including assessing repairable damages, total loss evaluations, and conducting virtual inspections, you will thrive in a dynamic and stimulating work atmosphere.

Key Responsibilities
Customer Service Advocate - You will embody Allstate's Claims Culture by demonstrating care, empowerment, and restoration, ensuring that you approach each casualty claim with compassion and clarity.

Claims Investigator - You will independently investigate casualty claims by conducting thorough damage assessments and interpreting policies to determine coverage eligibility.

Effective Communicator - You will utilize various communication methods, including phone calls, emails, and video chats, to guide customers through a streamlined claims process. You will adapt your communication style to meet customer preferences, ensuring they are informed about their claim status.

Negotiation Specialist - You will assess and negotiate claims settlements with clients, vendors, third-party insurers, and claimants, adhering to all legal and industry standards. Your negotiation skills will be essential in managing complex situations effectively.

Problem Solver - You will leverage multiple tools and resources to perform your duties in a fast-paced environment, employing your critical thinking abilities to resolve issues efficiently.

Documentation Expert - You will safeguard the company's financial interests by adhering to policy agreements and maintaining accurate records in our claims management system. Timely and precise documentation is essential as you handle each claim.

This position requires prior experience. Candidates must possess a minimum of 24 months of experience in auto collision estimating using platforms such as CCC One or Mitchell.

Qualifications

  • Proven experience in auto collision estimating.
  • Strong verbal and written communication skills for effective customer interaction.
  • Meticulous attention to detail and ability to produce clear, comprehensive estimates.
  • Proficient in utilizing technology and various claims processing platforms.
  • Excellent organizational and time management skills to handle multiple tasks efficiently.
  • Valid driver's license and readiness to travel as required.
Company Car: Depending on your annual work mileage, you may qualify for a company vehicle, with the possibility of using your personal vehicle until eligibility is met. Mileage reimbursements are available for personal vehicle use during work-related activities.

As a condition of employment, you may be required to obtain an adjuster and/or appraiser license, which includes passing a background check with the Department of Labor. If necessary, you will need to secure the required license(s) within 60 days of employment.

Skills Required
Auto Insurance Claims, Customer Focus, Digital Proficiency, Inclusive Leadership, Adaptability, Results-Driven

Compensation
The annual compensation for this role is $52,790.00, commensurate with experience and qualifications.
The selected candidate will undergo a background investigation, including a drug screening.

At Allstate, we foster an environment that values connection and belonging, recognized through numerous inclusivity and diversity awards. We empower individuals to lead, drive change, and contribute positively to their communities.