IT Systems Specialist

2 days ago

Benton, United States Benton School District Full time
Summary:
This position will lead and specialize in their assigned content area(s) and work with district IT technicians in maintaining and repairing IT systems and related equipment. This position will require specializing in, organizing, documenting, supporting and administering assigned system(s), hardware, software and related processes. You will coordinate projects with and support the technology department in its goals to provide high quality service and solutions to support the academic and operational goals of the district. You will provide technical assistance and training to end-users, including staff and students, and system(s) that you specialize in as well as a wide range of other IT systems.

This position's primary speciality at this time is: MacOS and MDM support

Reports To: Technology Director

Responsibilities and Requirements:
  • Must be a team-oriented person with the ability to lead projects and systems as well as work independently
  • Responsible for specializing in and for the installation, organization, documentation, monitoring,management, troubleshooting and repair of assigned system(s) and components.
  • Evaluate, recommend, install, document, maintain and troubleshoot IT related hardware and software following installation specifications and best practices, including but not limited to: Windows, MacOS, ChromeOS, business software, educational software, desktop computers, laptops, monitors, interactive displays, digital signage, printers, peripherals, battery backups, phones, network connections and components
  • Ability to document inventory, service related and other records with detail and accuracy
  • IT personnel and end-user troubleshooting, support and assistance
  • Establish and maintain professional and productive working relationships with end-users, technology staff, managers, directors and other personnel
  • Safely load, unload, move and stack IT equipment including bulky and/or heavy items
  • Safely drive an automobile on district business
  • Maintain good punctuality and attendance to work
  • Assist in collecting district-wide data for use in contemplating district-wide technology initiatives
  • Provide consultation to the technology department and others as needed regarding the integration of curriculum, technology and security
  • Immediately report and assist as needed in investigating suspected security breaches
  • Promptly report safety and security issues to the Technology Director
  • Handle confidential information with complete security
  • Maintain data integrity and security
  • Operate in coordination with the Network Administrator and other IT Systems Specialists
  • Maintain currency of technical skills and knowledge
  • Achieve a nationally recognized technical certification in your specialization(s)
  • Maintain appropriate personal and professional conduct at all times around students, staff and the general public
  • Regularly exercise discretion and judgment in the performance of other essential job functions.
  • Adhere to all district policies
  • Cross-train as directed by the Technology Director or their designee
  • Perform other duties as assigned by the Technology Director
Experience
  • 3 or more years of experience in an IT support role is required
  • 1 or more years experience in an IT lead role is desired
  • Experience with the following will help you succeed in this role: MacOS, Windows 10+, JAMF, Programming/Scripting (Bash, Powershell, Google Apps Script), Data manipulation
Primary Qualifications:
  • Successful completion of State, FBI and Child Maltreatment background checks
  • Education:
    • High School Graduate or General Education Degree (GED)
    • Associate's Degree (two year college or technical school): Preferred Field of Study:Information Technology or related field
    • Bachelor's Degree (two year college or technical school): Preferred Field of Study: Information Technology or related field
  • Available to infrequently work extended hours or adjust regular hours as necessary
  • Valid driver's license and good driving record
Qualities:
  • Accountable - Ability to accept responsibility and account for his/her actions.
  • Accurate - Ability to perform work accurately and thoroughly
  • Adaptable - Ability to adapt to change in the workplace.
  • Analytical - Ability to use thinking and reasoning to solve a problem.
  • Communication, Oral - Ability to communicate effectively with others using the spoken word.
  • Communication, Written - Ability to communicate in writing clearly and concisely.
  • Decision Making - Ability to make critical decisions while following company and department procedures.
  • Detail Oriented - Ability to pay attention to the minute details of a project or task.
  • Diversity Oriented - Ability to work effectively with people regardless of their age, gender, race, ethnicity, religion, or job type.
  • Energetic - Ability to work at a sustained pace and produce quality work.
  • Ethical - Ability to demonstrate conduct conforming to a set of values and accepted standards.
  • Friendly - Ability to exhibit a cheerful demeanor toward others.
  • Goal Oriented - Ability to focus on a goal and obtain a predetermined result.
  • Honest / Integral - Ability to be truthful and be seen as credible in the workplace.
  • Initiative - Ability to make decisions or take actions to solve a problem or reach a goal.
  • Loyal - The trait of feeling a sense of duty to the employer.
  • Organized - Possessing the trait of being organized or following a systematic method of performing a task.
  • Project Management - Ability to organize and direct a project to completion.
  • Punctual - Ability to report to work on time on a day-to-day basis.
  • Regular attendance - Exhibiting regular attendance in order to perform duties in a satisfactory manner.
  • Reliable - The trait of being dependable and trustworthy.
  • Self-Motivated - Ability to be internally inspired to perform a task to the best of one's ability using his or her own drive or initiative.
  • Responsible - Ability to be held accountable or answerable for one's conduct.
  • Team Builder - Ability to convince a group of people to work toward a goal.
  • Working Under Pressure - Ability to complete assigned tasks under stressful situations.

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