Digital Communications Specialist

2 weeks ago

New York, New York, United States Aircall Full time

About Aircall

Aircall is a leading technology company that has received over $220 million in investments since 2015. We develop innovative solutions that enhance transparent and collaborative communication for our growing customer base of over 18,000.

Our Culture

We value conversation at the core of our culture, ensuring that every voice at Aircall, whether in the office or remotely, is appreciated. Our diverse and inclusive workplace has employees from 45+ nationalities.

The Role

We are seeking a dynamic Digital Communications Specialist to engage and support our audience across various platforms to boost brand recognition and thought leadership at Aircall. As the Digital Brand Manager, you will be pivotal in sharing Aircall's narrative, fostering relationships, encouraging engagement, and driving advocacy among different stakeholders.

Key Responsibilities

  • Manage social media channels daily across platforms like LinkedIn, Twitter, Facebook, Instagram, and YouTube.
  • Develop and optimize organic social media strategy aligned with the brand's tone, messages, and new tactics.
  • Coordinate social media calendar and content publication in collaboration with various teams.
  • Review and edit social media content ensuring adherence to brand voice.
  • Moderate all social media platforms, interact with users, influencers, and respond to comments professionally.
  • Cultivate community advocates, engage with influencers, and monitor industry trends.
  • Analyze and report on social media performance weekly, identifying successes and areas for improvement.
  • Collaborate with the marketing team to create engaging content and campaigns.

Requirements

  • 6+ years of experience in digital communications, social media marketing, or a related field.
  • Ability to craft compelling stories and impactful activations while understanding platform-specific cultures.
  • Strong project management skills, attention to detail, and ability to work in deadline-oriented environments.
  • International mindset, experience in leading digital communications departments.
  • Proficiency in creating simple formats using tools like Figma, Canva, and basic video editing skills.

What We Offer

  • Competitive salary range of $130,000 - $160,000 per year.
  • Exciting growth and development opportunities at Aircall.
  • Work-life balance, fast-paced learning environment, and strong team spirit.
  • Diverse and inclusive workplace with employees from 45+ nationalities.
  • Competitive benefits package, including medical, dental, vision insurance, 401k matching, unlimited PTO, and more.

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