Service Desk Specialist

7 days ago


Augusta, Maine, United States Personnel Response Team Full time
Job Summary

We are seeking a highly motivated and experienced customer service professional to join our team as a service desk specialist.

About the Role:

This individual will be responsible for handling customer inquiries, resolving issues, and providing exceptional support to our clients. The ideal candidate will have excellent communication and interpersonal skills, as well as the ability to work in a fast-paced environment.

Key Responsibilities:

  • Respond to customer inquiries in a timely and effective manner
  • Resolve customer complaints and issues in a professional manner
  • Utilize computerized systems to track and manage customer information

Requirements and Qualifications:

  • 2+ years of experience in a customer service or client services role
  • Excellent communication and interpersonal skills
  • Ability to work in a fast-paced environment

What We Offer:

  • Competitive hourly rate
  • Opportunities for professional growth and development
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