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Customer Service Representative

2 months ago

Tustin, California, United States Tustin Toyota Full time
Job Title: Receptionist

Job Summary:

We are seeking a highly skilled and customer-focused Receptionist to join our team at Tustin Toyota. As a Receptionist, you will be the first point of contact for our customers and will be responsible for providing exceptional service and support.

Responsibilities:

  • Answering Calls: Answer all incoming calls in a timely and professional manner, routing calls to the appropriate employee or department as needed.
  • Message Taking: Take written messages from occupied personnel and notify them as soon as possible regarding pending messages.
  • Customer Support: Address customer concerns and issues or escalate them as needed.
  • Clerical Tasks: Assist with clerical/office tasks, such as scheduling appointments, maintaining records, sending bills, answering phones, ordering supplies, etc.
  • Confidentiality: Maintain confidentiality of company and customer information at all times.

Requirements:

  • Education: High school diploma or GED.
  • Experience: Previous retail and/or customer service experience, preferably in an automotive dealership.
  • Skills: Excellent communication, customer service, and problem-solving skills, including the ability to maintain composure under stress. Strong organization skills, able to multi-task, and can manage time to meet frequently changing deadlines in a fast-paced environment.
  • Language: Bilingual (Spanish) is a plus.

What We Offer:

  • Competitive Pay: We offer competitive pay and benefits, including health, dental, vision, life, 401K, health & wellness program, community involvement, and company-paid vacation and holidays.

Why Join Our Team:

At Tustin Toyota, we value our employees and strive to create a positive and supportive work environment. If you are a motivated and customer-focused individual who is looking for a new challenge, we encourage you to apply for this exciting opportunity.