Technical Support Specialist II

3 weeks ago


Indianapolis, Indiana, United States Path Forward IT Full time
Job Title: Technical Support Specialist II

We are seeking a highly skilled IT professional to fill the role of Technical Support Specialist II.

  • Troubleshoot complex technical issues and provide timely support to clients, ensuring minimal disruption to their operations.
  • Develop strong relationships with clients through effective communication, empathy, and problem-solving skills.

The ideal candidate will possess excellent technical skills, including knowledge of ticketing software, remote system access, Active Directory, Virtualization, Microsoft Windows/Servers, Networking, AzureAD, and Microsoft 365.

Key Responsibilities:

  • Provide technical support onsite or via phone to clients, prioritizing issues based on urgency and impact.
  • Maintain established ticket SLAs and CSAT scores, continuously improving processes to optimize client satisfaction.
  • Document all activities, projects, and tickets in real-time using the ticketing system.
  • Monitor the ticket gateway and designated queues, proactively addressing potential issues before they escalate.
  • Evaluate and escalate issues as needed, collaborating with vendors to resolve outage issues efficiently.

Why Choose Path Forward IT?

We offer a collaborative work environment that fosters growth, training opportunities, and career development. Our benefits package includes comprehensive insurance coverage, retirement savings, paid time off, and other perks that support your well-being.

Estimated Salary: $72,000 - $92,000 per year, commensurate with location and experience.



  • Indianapolis, Indiana, United States CAI Full time

    Job DescriptionWe are seeking a highly skilled and customer-focused Technical Support Specialist to join our team. As a key member of our IT department, you will be responsible for providing exceptional technical support to our clients.Your primary objective will be to resolve client issues efficiently and effectively, utilizing your technical expertise and...


  • Indianapolis, Indiana, United States Joulé Full time

    At Joulé, we're seeking a highly skilled Technical Support Specialist to serve as a vital link between our company and customers worldwide. As an Associate Customer Service Liaison, you will play a critical role in ensuring seamless customer support experiences.Key ResponsibilitiesProvide 24/7/365 technical support to customers in the US, UK, and...


  • Indianapolis, Indiana, United States Dawar Consulting, Inc. Full time

    Job Title: Technical Customer Support SpecialistLocation: Indianapolis, INAt Dawar Consulting, Inc., we are seeking a highly skilled Technical Customer Support Specialist to provide exceptional support to our field representatives in the life sciences industry. The ideal candidate will possess excellent communication skills, strong problem-solving abilities,...


  • Indianapolis, Indiana, United States Sarnova HC, LLC Full time

    Company Overview: Sarnova HC, LLC is a leading healthcare company dedicated to delivering high-quality services and solutions.Job Summary: We are seeking an experienced Technical Infrastructure Specialist to join our team. The successful candidate will be responsible for providing technical expertise in provisioning, installing/configuring, operating, and...


  • Indianapolis, Indiana, United States Apollo Professional Solutions Full time

    Job OverviewApollo Professional Solutions is a leading provider of technical support services, and we are seeking an experienced Associate Technical Support Specialist to join our team. This role will involve providing exceptional customer service and technical support to customers in the United States, United Kingdom, and Ireland.The ideal candidate will...


  • Indianapolis, Indiana, United States Tech-24 A Commercial Food Service Repair Company Inc Full time

    Tech-24 is a leading commercial food service repair company looking for a skilled Technical Support Specialist in Indianapolis.In this role, you will effectively coordinate with multiple team members and outside organizations on various tasks, such as scheduling, expense management, communication, and timesheet/invoice approval.The successful candidate will...


  • Indianapolis, Indiana, United States C4 Technical Services Full time

    Company OverviewC4 Technical Services is a national provider of contingent workforce solutions, with a strong commitment to quality and customer satisfaction. Based in Eagan, MN, the company has been serving clients since 2003.Our team of experts delivers top-notch technical services, with a focus on innovation and excellence.We are proud to be a Women and...


  • Indianapolis, Indiana, United States Cynet Systems Full time

    Job SummaryCynet Systems seeks an experienced after-hours technical support specialist to join our customer service team. The ideal candidate will possess excellent communication and problem-solving skills, as well as the ability to work independently in a fast-paced environment. In this role, you will be responsible for answering customer calls,...


  • Indianapolis, Indiana, United States Analogic Corporation Full time

    About Analogic CorporationWe are a leading provider of medical imaging and security screening technology, committed to innovation and customer satisfaction. Our team works together to create life-changing solutions, and we're looking for talented individuals like you to join us in this mission.Field Service Technician Job DescriptionThis is a critical role...


  • Indianapolis, Indiana, United States Netfor, Inc. Full time

    Company OverviewNetfor, Inc. is a leading provider of worry-free customer care solutions for businesses and technology users.We offer world-class customer service, help desk support, order fulfillment, and field services to our customers through multiple channels.Salary and BenefitsThe starting salary for this position is $16.00 per hour, depending on...


  • Indianapolis, Indiana, United States Technical Assurance Full time

    Job Title: Roof Systems Specialist">About the Role: We are seeking an experienced Roof Systems Specialist to join our team at Technical Assurance, a national building envelope consulting group. The ideal candidate will have extensive knowledge of commercial roofing systems and excellent client relation skills.">Key Responsibilities:">Identify building...


  • Indianapolis, Indiana, United States Mentor Technical Group Full time

    Job OverviewMentor Technical Group is seeking a highly skilled Technical Project Lead to manage complex technical projects and drive business growth.About the Company:We are a leading provider of technical support and solutions for the FDA-regulated industry, serving clients across six global markets.Key Responsibilities:Review project requirements and...


  • Indianapolis, Indiana, United States Smiths Detection Full time

    About the RoleAs an Equipment Maintenance Professional at Smiths Detection, you will play a critical role in ensuring the smooth operation of our equipment and technology. You will be responsible for troubleshooting, installing, and repairing Trace, X-Ray, CT X-Ray, and Cargo Inspection equipment at customer sites.To succeed in this role, you will need...


  • Indianapolis, Indiana, United States iSoftTek Solutions Inc Full time

    Job OverviewWe are seeking a highly skilled Technical Infrastructure Solutions Specialist to join our team at iSoftTek Solutions Inc. in Indianapolis, IN.CompensationThe estimated annual salary for this position is around $90,000 - $110,000, depending on experience and qualifications.Key ResponsibilitiesAs a Technical Infrastructure Solutions Specialist, you...


  • Indianapolis, Indiana, United States MBV-CA LLC Full time

    About the PositionThis Senior Technical Operations Specialist role requires a highly skilled individual with expertise in mechanical, electrical, and technical support. The successful candidate will have a strong understanding of civil engineering principles and practices, as well as experience in working with various control systems.Main...

  • IT Support Specialist

    4 weeks ago


    Indianapolis, Indiana, United States American College of Education Full time

    About the RoleThe IT Support Specialist position at American College of Education offers a unique opportunity to make a difference in the lives of students and staff. We are seeking a highly skilled and motivated individual to join our team as an IT Support Specialist. This role is responsible for providing top-notch technical support, troubleshooting, and...


  • Indianapolis, Indiana, United States New Direction ChurchLittle Duckling Daycare II Full time

    About the RoleThe New Direction Church/Little Duckling Daycare II invites applications from qualified individuals for the position of Early Childhood Learning Specialist. As a key member of our team, you will be responsible for designing and implementing programs that promote the social, emotional, physical, and cognitive development of toddlers. Your...


  • Indianapolis, Indiana, United States R&D Partners Full time

    About R&D PartnersWe are a national staffing firm focused on Scientific, Clinical Research and Engineering.Our team boasts over 200 years of combined experience providing consulting, direct hire & outsourcing solutions across the US.About This RoleAs an Associate Technical Support Specialist, you will serve as a crucial link between our clients and...


  • Indianapolis, Indiana, United States Smiths Detection Full time

    Job OverviewThe Field Service Specialist II position at Smiths Detection is a critical role that requires daily travel to locations in and around the Indianapolis Metro area, including the airport. As a key member of our team, you will be responsible for troubleshooting, servicing, installing, and repairing Trace, X-Ray, CT X-Ray, and Cargo Inspection...

  • Support Specialist

    24 hours ago


    Indianapolis, Indiana, United States Hearts At Peace Home Care Full time

    Job OverviewWe are seeking a compassionate and dedicated Support Specialist to join our team at Hearts at Peace Home Care. As a Support Specialist, you will play a vital role in empowering individuals with disabilities to live independently and comfortably in their own homes.Your primary responsibility will be to assist clients with daily living activities,...