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Retail Operations Manager

2 months ago

Dumfries, Virginia, United States Food Lion Full time

Job Summary:

We are seeking a highly skilled and customer-focused Customer Service Leader to join our team at Food Lion. As a key member of our retail operations team, you will be responsible for providing exceptional customer service and ensuring a positive shopping experience for our customers.

Key Responsibilities:

  • Customer Service: Provide fast, easy, flexible, and friendly service to our customers through the achievement of Food Lion customer service standards.
  • Team Leadership: Assist the Customer Service Manager and the Assistant Customer Service Manager in maintaining standards according to Front End Standard Practice Manual, maximizing sales through excellent customer service.
  • Store Operations: Ensure store office functions are completed accurately and on time using accounting packets; communicate all cash variances to the Assistant Customer Service Manager.
  • Inventory Management: Maintain knowledge of office procedures including cash reports, register checkups, deposits, Western Union, money orders, and Coinstar.
  • Store Appearance: Ensure the work station and front end area of the store has a neat and clean presentation.
  • Technical Skills: Maintain proper knowledge of all sales associate register functions and Front End accounting services.
  • Problem Solving: Report any register malfunction to the Customer Service Manager or, in the absence of the MOD, place service calls in an efficient manner.
  • Additional Responsibilities: Perform the task of sales associate when scheduled or as needed per the surge plan guidelines; perform the task of the customer lead as needed to ensure service standards are maintained.

Requirements:

  • Education: High school graduate or equivalent preferred.
  • Communication Skills: Effective communication and customer service skills.
  • Technical Skills: Ability and willingness to learn multiple tasks and technical requirements of the job.
  • Physical Demands: Ability to perform the technical requirements of cashier and service center; must meet minimum age requirements to perform specific job functions.

Working Conditions:

  • Physical Requirements: Ability to use computers and other communication systems required to perform job functions; perform repetitive hand and arm motions; bend and lift products weighing up to 15 lbs. continuously, 25 lbs. frequently, and 50 lbs. on occasion.
  • Environmental Factors: Tolerate working in extreme hot/cold temperatures for up to 20 minutes at a time.

Equal Employment Opportunity:

Food Lion provides equal employment opportunities to all associates and applicants for employment without regard to race, color, religion, sex (including pregnancy, childbirth, and related conditions), national origin, age, disability, sexual orientation, veteran status, gender identity, or gender expression or any other characteristic protected by law.