Current jobs related to End-User Support Specialist - Hillsboro, Oregon - HTG, Inc.

  • IT Support Specialist

    1 week ago

    Hillsboro, Oregon, United States AGC Electronics America Full time

    About the RoleWe are seeking a highly skilled IT Analyst to join our team at AGC Electronics America. As an IT Analyst, you will be responsible for providing technical support and guidance to our employees, ensuring the smooth operation of our IT systems and infrastructure.Key ResponsibilitiesProvide technical support and guidance to employees on IT-related...

  • Administrative Support Specialist

    2 weeks ago

    Hillsboro, Oregon, United States Connexion Systems & Engineering, Inc. Full time

    Job OverviewConnexion Systems & Engineering, Inc. is seeking a highly organized and detail-oriented Administrative Support Specialist to provide exceptional support to our department managers and staff.This is a 6+ months contract opportunity to work in a dynamic and fast-paced environment, where you will be responsible for providing administrative and...

  • Administrative Support Specialist

    7 days ago

    Hillsboro, Oregon, United States Omega Morgan Full time

    Job SummaryOmega Morgan is seeking a highly organized and detail-oriented Administrative Support Specialist to join our team. The successful candidate will provide administrative support to our project managers, ensuring the smooth operation of our office environment.Key Responsibilities:Provide administrative support to project managers, including data...

  • Administrative Support Specialist

    1 week ago

    Hillsboro, Oregon, United States Community Action Organization Full time

    Job DescriptionAt Community Action Organization, we are seeking a highly skilled and organized Administrative Support Specialist to provide specialized administrative support to our Director while maintaining a high degree of confidentiality. This role plays a key part in supporting the day-to-day operations of the assigned department and is the central...

  • Certified Recovery Mentor/Peer Support Specialist

    3 days ago

    Hillsboro, Oregon, United States Virginia Garcia Memorial Health Center Full time

    Job SummaryAt Virginia Garcia Memorial Health Center, we are seeking a Certified Recovery Mentor/Peer Support Specialist to join our team. This role is a vital part of our interdisciplinary team, providing peer recovery support to individuals with substance abuse and mental health disorders, while supporting a Trauma Informed Care perspective.The Certified...

  • Certified Recovery Mentor/Peer Support Specialist

    1 week ago

    Hillsboro, Oregon, United States Virginia Garcia Memorial Health Center Full time

    Job SummaryVirginia Garcia Memorial Health Center is seeking a Certified Recovery Mentor/Peer Support Specialist to join our team. As a member of our interdisciplinary team, you will provide peer recovery support to individuals with substance abuse and mental health disorders, while supporting a Trauma Informed Care perspective.Key ResponsibilitiesAct as a...

  • Caregiver Support Specialist

    1 week ago

    Hillsboro, Oregon, United States Family Resource Home Care Full time

    Caregiver Opportunities at Family Resource Home Care **About Us** At Family Resource Home Care, we're dedicated to providing exceptional care and support to our clients. We're seeking compassionate and reliable caregivers to join our team. **Job Summary** As a caregiver with Family Resource Home Care, you'll have the opportunity to make a meaningful...

  • Education Support Specialist

    2 weeks ago

    Hillsboro, Oregon, United States ESS Full time

    About the OpportunityThis is an exciting opportunity to join the Hillsboro School District as a Substitute Paraeducator. As an ESS substitute paraeducator, you will assist the classroom teacher in providing extra support to students with special needs, promoting maximum academic and personal growth.ResponsibilitiesProvide instructional reinforcement for...

  • Caregiving Support Specialist

    2 days ago

    Hillsboro, Oregon, United States Tre Homecare Llc Full time

    Job DescriptionTre Homecare LLC is a 24-hour residential organization seeking to hire part- and full-time Direct Support Professionals (DSP) who can naturally connect with individuals with developmental disabilities and make a positive impact in their lives.Key Responsibilities:Assist individuals with daily living activities, such as dressing, grooming, and...

  • Asset Protection Security Specialist

    4 weeks ago

    Hillsboro, Oregon, United States The Kroger Company Full time

    Job Title: Asset Protection Security SpecialistThe Kroger Company is seeking a highly skilled Asset Protection Security Specialist to join our team. As an Asset Protection Security Specialist, you will play a critical role in protecting our stores and assets from theft and loss.Key Responsibilities:Detect, deter, and/or detain external theft suspectsReduce...

  • Semiconductor Equipment Specialist

    4 weeks ago

    Hillsboro, Oregon, United States Lubin Talent Solutions Full time

    Job Title: Semiconductor Equipment SpecialistWe are seeking a skilled Semiconductor Equipment Specialist to join our team at Lubin Talent Solutions. As a key member of our technical support team, you will be responsible for performing diagnostics, repairs, and maintenance on semiconductor manufacturing equipment to ensure optimal performance and minimal...

  • Asset Protection Security Specialist

    4 weeks ago

    Hillsboro, Oregon, United States The Kroger Company Full time

    Job SummaryThe Kroger Company is seeking a highly skilled Asset Protection Security Specialist to join our team. As an Asset Protection Specialist, you will play a critical role in protecting our stores and assets from theft and loss.Key ResponsibilitiesDetect, deter, and/or detain external theft suspectsReduce customer and associate dishonesty by initiating...

  • Deaf Education Specialist

    3 weeks ago

    Hillsboro, Oregon, United States ProCare Therapy Full time

    Job OpportunityWe are seeking a dedicated Deaf Education Specialist to join our team at ProCare Therapy. As a Virtual DHH Educator, you will have the opportunity to work with students who are deaf or hard of hearing, providing tailored lesson plans and innovative teaching methods to enhance their communication skills.ResponsibilitiesDevelop and implement...

  • Installation Specialist

    3 weeks ago

    Hillsboro, Oregon, United States Aerotek Full time

    Aerotek **Job Summary** As an Installation Specialist at Aerotek, you will be responsible for installing and mounting various equipment on trucks, including dump bodies, crane bodies, bumper cranes, and more. Your duties will also include installing ladder racks, mud flaps, and backup cameras. **Key Responsibilities** * Install and mount specialty truck...

  • Quality Assurance Specialist

    4 weeks ago

    Hillsboro, Oregon, United States Genentech, Inc. Full time

    Job Title: Quality Assurance SpecialistThis role is part of Genentech's Hillsboro Innovative Therapies (HIT) Quality Systems (QS) team dedicated to ensuring the highest standards of document management and control for innovative cell therapies.The Opportunity:As a Quality Assurance Specialist, you will play a pivotal role in managing and controlling...

  • School Psychologist

    2 weeks ago

    Hillsboro, Oregon, United States ProCare Therapy Full time

    Job DescriptionProCare Therapy is seeking a Virtual School Psychologist to provide support to K-12 students throughout Oregon. As a licensed School Psychologist, you will work from home to help students excel academically, emotionally, and behaviorally.Key Responsibilities:Conduct virtual psychological assessments and evaluations for K-12...

  • Restoration Specialist

    2 weeks ago

    Hillsboro, Oregon, United States SERVPRO of Cedar MillOak Hills Full time

    Job SummaryWe are seeking a highly skilled Restoration Technician to join our team at SERVPRO of Cedar Mill/Oak Hills. As a key member of our team, you will be responsible for performing restoration processes to fulfill the service needs of individual restoration projects and maintaining the professional appearance of our equipment and assigned service...

  • Youth Development Specialist

    4 weeks ago

    Hillsboro, Oregon, United States Boys & Girls Aid Full time

    Job OpportunityBoys & Girls Aid is seeking a dedicated and compassionate Youth & Family Enrichment Specialist to join our team. As a key member of our organization, you will play a vital role in supporting the well-being and success of youth in foster care, juvenile justice, and homelessness.Key Responsibilities:Facilitate skill-building and positive youth...

  • Industrial Operations Specialist

    2 weeks ago

    Hillsboro, Oregon, United States HIS Innovations Full time

    Job SummaryThe Industrial Operations Specialist will drive operational excellence by executing Lean Six Sigma and continuous improvement methodologies. This role will focus on simplifying business processes, achieving challenging targets, and delivering sustainable results.Key Responsibilities:Develop and implement a comprehensive Lean Six Sigma roadmap,...

  • Deaf Education Specialist

    2 weeks ago

    Hillsboro, Oregon, United States ProCare Therapy Full time

    Job OpportunityProCare Therapy is seeking a Deaf Education Specialist to join our team of dedicated professionals. As a Teletherapy Professional, you will work with students who are deaf or hard of hearing, providing tailored lesson plans and utilizing innovative teaching methods to enhance their communication skills.Key Responsibilities:Develop and...

End-User Support Specialist

2 months ago

Hillsboro, Oregon, United States HTG, Inc. Full time
Job Overview

Salary: $21-$23 per hour

Summary/Objective

The ideal candidate will possess outstanding customer service and communication abilities, adept at diagnosing and resolving technical issues in a professional and knowledgeable manner. This role involves managing support requests for end users, ensuring that all tickets are updated promptly with comprehensive notes on their status. Flexibility in scheduling and willingness to travel are essential, as the position is based out of the Portland office but may require travel as needed.

Required Experience

Proven experience in a technical support role is necessary.

Prior experience with MS Office applications, software installation and configuration, PC hardware/software troubleshooting, and basic knowledge of Active Directory and networking is required.

Key Responsibilities

  • Diagnose and resolve computer hardware and software issues.
  • Provide troubleshooting for printers and scanners, both networked and directly connected.
  • Understand application configurations and assist with setup.
  • Address basic network issues related to hardware and Wi-Fi, including connectivity and password problems.
  • Maintain accurate and timely updates on all support tickets.
  • Deliver exceptional customer service via phone and email, even in challenging situations.
  • Demonstrate strong writing and editing skills for ticket documentation.
  • Follow technical documentation and procedures accurately.
  • Understand and adhere to escalation processes for unresolved issues.
  • Assist in setting up new users according to established protocols.
  • Reset user passwords in various systems as per documented guidelines.
  • Access and modify technical documentation as required.
  • Quickly learn and apply new software and tools relevant to the role.
  • Maintain confidentiality of client information at all times.
  • Foster positive relationships with both internal and external stakeholders.
  • Consistently report to work on time with reliable transportation.
  • Participate in all relevant meetings and conference calls.
  • Perform additional duties as assigned.

Competencies

  • Strong attention to detail.
  • Excellent written and verbal communication skills.
  • Outstanding phone etiquette and customer service abilities.
  • Highly organized and efficient.
  • Ability to manage time effectively to meet service level agreements.
  • Proficient in problem-solving and analysis, particularly under pressure.
  • Capability to multitask and prioritize effectively.
  • Technical proficiency.
  • Strong decision-making capabilities.
  • Ability to collaborate and communicate effectively with stakeholders.
  • Team-oriented with a willingness to accept direction.

Work Environment

This position operates within a professional office setting, utilizing standard office equipment such as computers, phones, headsets, and photocopiers.

Physical Demands

The physical requirements of this role include regular reading, writing, speaking, and listening. Vision requirements encompass close, distance, color, peripheral vision, depth perception, and the ability to adjust focus. The role necessitates the ability to lift up to 25 lbs.

Position Type/Expected Hours of Work

This is a full-time role, with work hours typically from Monday to Friday, 8 a.m. to 5 p.m. Your schedule will be coordinated with your manager based on client needs and may be subject to change. Occasional evening and weekend work may be necessary as job responsibilities demand.

Required Education and Experience

  • COMPTIA A+ Certification or equivalent experience.
  • Ability to work flexible hours as required by job demands.
  • Minimum of one year of customer service experience, preferably in an IT context.

Preferred Education and Experience

  • COMPTIA Network+ or equivalent experience.
  • Previous experience in an IT help desk or service desk role is strongly preferred.