Intake Specialist

1 day ago


Columbus, Ohio, United States Denovo Review Full time

We are seeking an experienced Intake Specialist to join our team at Denovo Review. This role is responsible for providing exceptional client relations and ensuring a positive experience for our clients.

Key Responsibilities:

  • Collect and record client information, including medical history and investigation findings
  • Reassure clients who are confused, hurt, or scared, and ask thoughtful questions to gain relevant legal information
  • Ensure forms are properly signed and filled out correctly
  • Train and support other agents on the team when needed
  • Keep all information confidential
  • Coordinate schedules and appointments
  • Obtain insurance or billing information
  • Process paperwork
  • Answer incoming inquiries via phone, fax, or email, taking note of important information
  • Follow up with clients and share vital information

Qualifications and Experience:

  • High school diploma or equivalent required
  • Previous experience in legal, customer service, contact center, or related field preferred
  • Excellent people skills and phone etiquette
  • Exceptional customer service skills
  • Excellent oral and written communication skills
  • Excellent computer skills
  • Attention to detail and high standard of ethics

Benefits:

  • Health insurance
  • Paid time off

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