Intake Specialist
1 day ago
We are seeking an experienced Intake Specialist to join our team at Denovo Review. This role is responsible for providing exceptional client relations and ensuring a positive experience for our clients.
Key Responsibilities:
- Collect and record client information, including medical history and investigation findings
- Reassure clients who are confused, hurt, or scared, and ask thoughtful questions to gain relevant legal information
- Ensure forms are properly signed and filled out correctly
- Train and support other agents on the team when needed
- Keep all information confidential
- Coordinate schedules and appointments
- Obtain insurance or billing information
- Process paperwork
- Answer incoming inquiries via phone, fax, or email, taking note of important information
- Follow up with clients and share vital information
Qualifications and Experience:
- High school diploma or equivalent required
- Previous experience in legal, customer service, contact center, or related field preferred
- Excellent people skills and phone etiquette
- Exceptional customer service skills
- Excellent oral and written communication skills
- Excellent computer skills
- Attention to detail and high standard of ethics
Benefits:
- Health insurance
- Paid time off
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