Customer Support Representative

1 week ago


Duarte, California, United States Sally Kim-Farmers Insurance Agency Full time
About the Role

We're looking for a talented Customer Support Representative to join our insurance team. As a key member of our team, you'll be responsible for delivering exceptional customer experiences, addressing client concerns, and contributing to business growth.


What You'll Get

In addition to a competitive hourly rate of $22-$28, you'll enjoy paid time off, comprehensive training, and a collaborative work environment. We prioritize career development and offer opportunities for advancement within our agency.


Responsibilities
  1. Offer expert customer service through various channels.
  2. Support clients with policy-related queries, billing, and claims.
  3. Efficiently process policy updates, renewals, and cancellations.
  4. Collaborate with colleagues to resolve complex client issues.

Essential Skills

We're seeking individuals with excellent communication skills, a Property and Casualty license (optional), and at least 2 years of customer service experience. A degree is desired but not mandatory. Self-motivation, organizational skills, and attention to detail are vital for success in this role.



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