Customer Service Representative

3 weeks ago


College Station, Texas, United States Todaro Plumbing LLC Full time

We are seeking a Customer Service Representative to deliver exceptional service and support at Todaro Plumbing LLC. This role will be responsible for creating a positive customer experience through timely issue resolution, effective communication, and proactive problem-solving.

Job Description

The ideal candidate will possess strong phone handling skills, a professional demeanor, and the ability to multitask, prioritize tasks, and manage time effectively in a fast-paced environment. They should also have a minimum of 3 years of customer service experience, preferably in the industry.

The Customer Service Representative will be responsible for answering inbound calls from customers, booking appointments and resolving issues efficiently. They will also utilize capacity planning and smart dispatch to optimize call bookings and minimize wait times.

  • Create a positive customer experience by responding to inquiries, addressing concerns, and providing solutions in a courteous and professional manner.
  • Answer inbound calls from customers, booking appointments and resolving issues efficiently.
  • Prioritize making booking GLSA/PPC calls, leveraging waived dispatch fees or alternative options when necessary.
  • Make outbound calls to reach daily call targets and maintain a high call booking rate (90%+).
  • Demonstrate expertise in customer care, maintaining credibility and trust with customers.

The Customer Service Representative will work closely with colleagues to drive results and contribute to a culture of excellence. They will also attend team meetings and participate in training programs to enhance their skills and knowledge.



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