Help Desk Support Specialist

2 weeks ago


Sugar Land, United States Wendy's Full time
Job Summary

We are seeking a highly skilled Help Desk Technician to join our team at Wendy's. As a Help Desk Technician, you will be responsible for providing technical support and assistance to our customers and employees.

Key Responsibilities
  • Provide technical support and assistance to customers and employees via phone, email, and in-person.
  • Troubleshoot and resolve technical issues related to software, hardware, and networking.
  • Collaborate with internal teams to resolve complex technical issues.
  • Develop and maintain knowledge of technical systems and software.
  • Provide excellent customer service and support.
Requirements
  • 2-3+ years of technical support experience.
  • Experience working in the restaurant industry and/or experience providing POS technical support.
  • Strong technical skills and proficiency in troubleshooting, support, analysis, and resolution.
  • Excellent communication and interpersonal skills.
  • Ability to work in a fast-paced environment and adapt to changing priorities.
Preferred Qualifications
  • Aloha POS experience.
  • Knowledge of networking topologies and computer operating systems.
  • Knowledge/experience with Microsoft Office programs.
What We Offer

We offer a competitive compensation package and benefits, including a stable work history, punctuality, and dependability. If you are a motivated and results-oriented individual with a passion for technical support, we encourage you to apply.



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