Global Customer Success Reporting Coordinator

1 week ago

Atlanta, Georgia, United States StubHub Full time

Global Customer Success Reporting Coordinator

At StubHub, we're on a mission to redefine the live event experience on a global scale. As a Global Customer Success Reporting Coordinator, you'll play a crucial role in ensuring operational efficiency within our Global Customer Service organization. We're looking for someone who is adept at data analytics and problem-solving, with a strong understanding of data warehousing and ETL processes.

Key Responsibilities:

  • Build and maintain dashboards that provide Customer Service Department stakeholders with actionable insights.
  • Establish and track KPIs to measure the performance of our operations and drive resource allocation.
  • Triage and complete inbound requests for changes, corrections, and creation of new dashboards.
  • Build and maintain comprehensive documentation explaining the use and importance of dashboards and metrics.
  • Provide insights and supporting data to improve top-line KPIs, such as service levels, employee productivity, and service quality.
  • Communicate complex data insights in a clear and concise manner to various stakeholders.
  • Partner with Product Team to implement new metrics and integrate them into existing systems.
  • Work with Product Strategy Associates to design, implement, and optimize data models and databases for efficient reporting and analytics.
  • Conduct in-depth data analysis to identify trends, variances, and opportunities for process improvement.
  • Ensure data integrity and accuracy through rigorous testing and validation processes.

Requirements:

  • Bachelor's degree in STEM, Economics, or equivalent experience.
  • 2+ years with a procedural programming language (e.g: SQL).
  • 2+ years experience with Tableau, Power BI, or similar data visualization software
  • Experience in a customer service or contact center environment.
  • Strong understanding of data warehousing and ETL processes is a plus.

What We Offer:

  • Accelerated Growth Environment: Immerse yourself in an environment designed for swift skill and knowledge enhancement, where you can scale your career.
  • Top Tier Compensation Package: Enjoy a rewarding compensation package that includes premier benefits, aligning with our commitment to recognizing and valuing your contributions.
  • Paid Time Off: Generous Paid Time Off, allowing you to manage your schedule and recharge as needed.
  • Comprehensive Benefits Package: Prioritize your well-being with a comprehensive benefits package featuring 401k and premium Health, Vision, and Dental Insurance options.
  • Team-Building Events: Engage in vibrant team events that foster camaraderie and collaboration, creating an atmosphere for celebrating your professional and personal growth.

About Us:

StubHub is the world's leading marketplace to buy and sell tickets to any live event, anywhere. Through StubHub in North America and viagogo, our international platform, we service customers in 195 countries in 33 languages and 49 available currencies. With more than 300 million tickets available annually on our platform for events worldwide- from sports to music, comedy to dance, festivals to theater- StubHub offers the safest, most convenient way to buy or sell tickets for the most memorable live experiences.

We are an equal-opportunity employer and value diversity on our team. We do not discriminate on the basis of race, color, religion, sex, national origin, gender, sexual orientation, age, disability, veteran status, or any other legally protected status.

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