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Client Service Associate

2 months ago


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Job Title: Client Service Associate

We are seeking a highly skilled and customer-focused Client Service Associate to join our team at Vectra Bank. As a Client Service Associate, you will be responsible for providing exceptional customer service to our clients and customers, ensuring that their financial needs are met with accuracy and efficiency.

Key Responsibilities:
  • Process debit and credit transactions accurately and efficiently, maintaining an acceptable balancing record.
  • Identify and address clients' needs by providing a variety of services, including opening new accounts, issuing counter checks, performing account maintenance, and issuing/activating ATM cards.
  • Resolve clients' problems through direct personal action or referral to alternative branch or bank resources.
  • Identify and maximize cross-sell bank opportunities through exploring clients' needs.
Requirements:
  • High School Diploma or equivalent and some cashiering, customer service, balancing, or other related experience.
  • Basic knowledge of math, cashiering, balancing, debits, credits, bank products, and/or banking.
  • Solid balancing and customer service skills.
  • Ability to cross-sell bank products based on clients' needs.
Benefits:
  • Medical, Dental, and Vision Insurance - starting on day one.
  • Life and Disability Insurance, Paid Parental Leave, and Adoption Assistance.
  • Health Savings (HSA), Flexible Spending (FSA), and dependent care accounts.
  • Paid Training, Paid Time Off (PTO), and 11 Paid Federal Holidays, and any applicable state holidays.
  • 401(k) plan with company match, Profit Sharing, competitive compensation in line with work experience.
  • Mental health benefits, including coaching and therapy sessions.
  • Tuition Reimbursement for qualifying employees enrolled in an accredited degree program related to the needs of the business.

This is an exciting opportunity to join a dynamic team and contribute to the success of Vectra Bank. If you are a motivated and customer-focused individual with a passion for delivering exceptional service, we encourage you to apply for this role.