Customer Service Liaison

4 days ago


Hiawatha, Iowa, United States Berkshire Production Supply Full time
Job Title: Customer Service Representative

At Berkshire Production Supply, we are seeking a highly skilled and customer-focused Customer Service Representative to join our team. As a key member of our customer service team, you will be responsible for providing exceptional service to our customers, resolving issues in a timely and professional manner, and driving sales growth through effective communication and relationship-building.

Key Responsibilities:
  • Process customer orders, changes, and returns in accordance with established department policies and procedures.
  • Provide timely and accurate information to customers regarding order status updates and additional product knowledge.
  • Display a thorough understanding of our products to accurately respond to requests for quotes and product information via phone and email.
  • Handle customer issues, provide appropriate solutions and alternatives within the order/ship/delivery time limits, and follow up to ensure resolution.
  • Partner with the sales team and other internal teams to meet and exceed our customers' service expectations.
  • Develop customer relationships, inform customers of current sales and marketing programs, and effectively close sales opportunities that are identified.
Requirements:
  • Excellent communication skills, including verbal, written, and interpersonal.
  • Proficient use of Windows computer and Microsoft Outlook, Excel, and Teams.
  • Strong problem-solving and deductive reasoning skills.
  • Customer-centric attitude and a desire to grow with and contribute to a customer-focused company.
  • Ability to establish rapport and build demand over the phone.
  • Ability to multi-task, prioritize, and manage time effectively.
  • Ability to work with cross-functional teams to achieve company goals.
Preferred Qualifications:
  • 2+ years of experience in Customer Service.
  • Knowledge of cutting tools.

We offer a competitive salary, paid holidays, paid vacation, and attendance awards. We also provide opportunities for growth and development, tuition reimbursement, and a comprehensive benefits package, including PPO medical, vision, and company-paid dental. If you are a motivated and customer-focused individual who is looking for a challenging and rewarding career opportunity, please submit your application.



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