Infrastructure Systems Specialist

2 days ago

Fort Lauderdale, Florida, United States Fairwater Full time
Job Title: Infrastructure Specialist

At Fairwater, we are committed to partnership, equity, and trust. As an Infrastructure Specialist, you will play a critical role in ensuring the stability and security of our infrastructure.

Key Responsibilities:
  • Provide Help Desk support to end-users, including those working remotely, in the office, and on vessels.
  • Travel to offices and vessels to resolve IT issues that cannot be resolved remotely.
  • Configure, install, and support end-user devices, including desktops, laptops, virtual desktop infrastructure, applications, printers, and peripherals.
  • Build, configure, install, monitor, and support local area networks, including troubleshooting IP traffic from each endpoint and internal switch to the edge router for the company and fleet networks.
  • Build, configure, install, monitor, support, and promote wireless-capable endpoints for the company and fleet networks.
  • Configure, manage, and monitor network hardware, including servers, routers, switches, gateways, network load balancers, network caching devices, firewalls, and others, coordinating multiple vendor solutions for the company and fleet networks.
  • Install, configure, test, and update operating systems, firmware, and related enterprise-class software and monitoring systems for all desktop/laptop, networking-related systems, and wireless devices for the company and fleet networks.
  • Create and update documentation and diagrams for the network architecture and ensure audit compliance.
  • Design, configure, manage, and monitor data and voice providers from both the company and fleet networks.
Requirements:
  • Bachelor's degree in a business or technical field or equivalent.
  • Minimum 3 years of experience required.
  • English language proficiency.
  • Ability to provide a well-versed analytical problem-solving approach and rigorous attention to detail.
  • Ability to analyze open infrastructure requests, enunciate business value, and prioritize tasks.
  • Ability to translate business requirements to technical requirements.
  • Ability to document current and future state technology roadmaps.
  • Ability to escalate scope and business expectation risks both internally and externally.
Preferred Qualifications:
  • Project management and technical support experience.
  • Cost-benefit and return on investment analysis skills.
  • Mentorship, leadership, and training experience.
  • Relationship development with operational subject matter experts.

Fairwater is an equal opportunity employer and welcomes applications from diverse candidates. We reserve the right to revise or change job descriptions and responsibilities as needed.

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