Communications Systems Coordinator
2 months ago
Job Summary
Northside Hospital is a leading healthcare provider seeking a skilled Communications Systems Operator to join our team. As a key member of our operations team, you will be responsible for ensuring seamless communication between patients, visitors, and hospital staff.
Key Responsibilities
- Maintain accurate and up-to-date hospital telephone directory listings and numbers for information purposes.
- Receive and screen incoming calls from outside the hospital, and assist callers in making connections with desired patients or hospital staff.
- Operate the public address system to page authorized personnel, announce visiting hours, and make other general announcements.
- Monitor various hospital emergency alarm systems, and immediately notify appropriate personnel when alarms occur.
- Operate the beeper system, and communicate with Security on a two-way radio system.
- Act as an answering service during evenings and nights for several physicians and departments.
- Perform other miscellaneous functions such as implementing emergency plans as necessary, and maintain door keys for emergency situations.
- Perform any of the duties and responsibilities of the Information Receptionist, as required.
- Practice proper safety techniques in accordance with hospital and departmental policies and procedures.
Requirements
- At least six months of prior experience as a Communications Systems Operator or in a related field such as customer service, switchboard, or receptionist.
- Ability to maintain composure during contacts with callers.
- Pleasant telephone voice, and ability to work closely with other operators.
Preferred Qualifications
- One year of hospital-based experience as a Communications Systems Operator.
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