Communications Systems Coordinator

2 months ago


Cumming, Georgia, United States Northside Hospital Full time

Job Summary

Northside Hospital is a leading healthcare provider seeking a skilled Communications Systems Operator to join our team. As a key member of our operations team, you will be responsible for ensuring seamless communication between patients, visitors, and hospital staff.

Key Responsibilities

  • Maintain accurate and up-to-date hospital telephone directory listings and numbers for information purposes.
  • Receive and screen incoming calls from outside the hospital, and assist callers in making connections with desired patients or hospital staff.
  • Operate the public address system to page authorized personnel, announce visiting hours, and make other general announcements.
  • Monitor various hospital emergency alarm systems, and immediately notify appropriate personnel when alarms occur.
  • Operate the beeper system, and communicate with Security on a two-way radio system.
  • Act as an answering service during evenings and nights for several physicians and departments.
  • Perform other miscellaneous functions such as implementing emergency plans as necessary, and maintain door keys for emergency situations.
  • Perform any of the duties and responsibilities of the Information Receptionist, as required.
  • Practice proper safety techniques in accordance with hospital and departmental policies and procedures.

Requirements

  • At least six months of prior experience as a Communications Systems Operator or in a related field such as customer service, switchboard, or receptionist.
  • Ability to maintain composure during contacts with callers.
  • Pleasant telephone voice, and ability to work closely with other operators.

Preferred Qualifications

  • One year of hospital-based experience as a Communications Systems Operator.


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