Hospital Communications Coordinator

1 week ago


Cumming, Georgia, United States Northside Hospital Full time

Job Summary

Northside Hospital is seeking a skilled Communications Systems Operator to join our team. As a key member of our hospital staff, you will be responsible for operating the telephone switchboard, relaying incoming and outgoing calls, and providing exceptional customer service to our patients and visitors.

Key Responsibilities

  • Maintain accurate and up-to-date hospital telephone directory listings and numbers.
  • Screen and direct incoming calls, ensuring timely and efficient connections with hospital staff and departments.
  • Operate the public address system to page authorized personnel, announce visiting hours, and make general announcements.
  • Monitor hospital emergency alarm systems and notify appropriate personnel in the event of an alarm.
  • Assist with beeper system operations and communicate with Security via two-way radio.
  • Provide answering services for physicians and departments during evening and night shifts.
  • Perform miscellaneous duties, including implementing emergency plans and maintaining door keys.
  • Collaborate with the Information Receptionist as needed to ensure seamless operations.
  • Adhere to hospital safety policies and procedures, reporting any equipment malfunctions or safety concerns to management.

Requirements

  • 6 months of prior experience in a Communications Systems Operator or Call Center role.
  • Ability to remain composed during interactions with callers.
  • Pleasant telephone voice and strong communication skills.

Preferred Qualifications

  • 1 year of hospital-based experience as a Communications Systems Operator.


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