Team Lead, Guest Experience

6 days ago


Inglewood, California, United States AEG Full time
About the Role

We are seeking a highly skilled and experienced Team Lead to join our Guest Experience team at Hollywood Park. As a Team Lead, you will play a critical role in ensuring that our guests have an exceptional experience at our venue.

Key Responsibilities
  • Lead and support a team of Guest Services Representatives, providing guidance and training to ensure they are equipped to deliver exceptional guest experiences.
  • Assist with the execution of all aspects of guest and team member experience, including event planning and execution.
  • Communicate effectively with management and other stakeholders to ensure seamless event execution.
  • Responsible for inventory management of event equipment and ensuring that all necessary equipment is available for events.
  • Respond to medical or emergency situations and direct others in the event of an emergency.
Requirements
  • At least 1 year of experience in a lead role, preferably in a hospitality or entertainment setting.
  • Proven track record of commitment to delivering exceptional guest experiences.
  • Strong verbal and written communication skills, with the ability to effectively communicate with diverse groups.
  • Positive and energetic attitude, with the ability to work in a fast-paced environment.
  • Ability to multitask and prioritize tasks effectively.
What We Offer

We offer a competitive salary and benefits package, as well as opportunities for professional growth and development. If you are a motivated and experienced professional looking for a new challenge, we encourage you to apply for this exciting opportunity.



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