IT Support Specialist

2 weeks ago


Colleyville, Texas, United States MOEM IT SERVICES LLC Full time
Job Overview

We are seeking a skilled IT Helpdesk Support Technician to join our team at MOEM IT SERVICES LLC. The successful candidate will be responsible for providing initial customer support with general client issues, ensuring timely resolution and excellent customer service.

Key Responsibilities
  • Manage phone calls and gather information about user issues
  • Create tickets in the ticketing system for customer issues requiring IT involvement
  • Provide hardware, software, or network problem diagnosis and resolution via telephone, email, or chat
  • Configure, install, upgrade, move, change, add, troubleshoot, and repair PCs, laptops, printers, phones, and associated peripherals
  • Monitor IT infrastructure and applications for service interruptions and security incidents
  • Identify SLA priority for tickets and follow guidelines for timely resolution
Requirements
  • Bachelor's degree in Computer Science or a related field
  • Previous experience as an IT Technician or an IT Certification
  • Strong troubleshooting and analytical skills
  • Ability to work well as part of a team
  • Strong written and verbal communication skills
  • Understanding of data privacy and security


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