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Certified Medical Assistant for Patient Care

2 months ago

Lawrenceville, Georgia, United States Advanced Urology Full time
Job Overview

The Certified Medical Assistant plays a crucial role in supporting patients, management, and healthcare professionals by managing inbound calls that require medical guidance. This position emphasizes ownership of caller inquiries and a commitment to delivering exceptional customer service.

What We Offer
  • A supportive work environment
  • Focus on work-life balance
    • Standard hours Monday to Friday (No nights, weekends, or holidays)
    • Paid time off that grows with your tenure
  • Opportunities for professional growth:
    • Education programs including tuition reimbursement and certification support
    • Cross-training initiatives for various roles
  • Employee-focused initiatives:
    • Programs recognizing employee contributions and tenure
    • Comprehensive health benefits including dental, vision, life, and disability insurance
    • Generous maternity leave policy
  • Multiple locations available to accommodate your needs
Key Responsibilities
  • Utilize clinical expertise to effectively address patient inquiries in a call center environment.
  • Navigate practice dynamics to direct patient questions efficiently.
  • Enhance patient experience by applying feedback from quality assurance evaluations.
  • Leverage departmental resources to meet patient needs effectively.
  • Communicate through various electronic platforms, including EMR and email.
Essential Competencies

Job-Related Competencies:

  1. Decision-Making: Ability to make timely and effective decisions that drive organizational progress.
  2. Organizational Acumen: Skillful navigation through complex organizational structures.
  3. Self-Awareness: Utilizing feedback for personal growth and understanding strengths and weaknesses.
  4. Resource Management: Efficiently securing and deploying resources.
  5. Technological Proficiency: Embracing and implementing innovative digital solutions.

Cultural Competencies:

  1. Collaboration: Building partnerships to achieve shared goals.
  2. Patient-Centric Focus: Establishing strong relationships with patients to deliver tailored solutions.
  3. Trustworthiness: Earning confidence through integrity and authenticity.
  4. Innovation: Creating improved methods for organizational success.
Desired Qualifications

Basic Requirements:

  • High School Diploma or equivalent.

Certifications:

  • Certified Medical Assistant or Licensed Practical Nurse.

Preferred Experience:

  • Experience in Urology or Gynecology.
  • Background in clinical or call center environments.