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Banking Professional
2 months ago
We are seeking a highly skilled and motivated Universal Banker to join our team at Atlantic Union Bank. As a key member of our branch, you will be responsible for delivering exceptional customer experiences, driving sales and service solutions, and handling teller transactions.
Key Responsibilities- Create customer loyalty through needs-based conversations to deliver a differentiated customer experience
- Develop and maintain knowledge of bank products and services, including other lines of business
- Proficiency in digital channel technology and ability to educate customers on various banking platforms
- Drive proactive sales conversations through internal and external interactions, including outbound calling, service to sales, and appointment setting
- Acquire new customers through prospecting efforts while maintaining and deepening existing customer relationships
- Strong individual sales and referral skills to identify and close sales opportunities and contribute to personal and branch sales goals
- Promote the branch's overall growth through the development and retention of new and existing customers
- Partner with other lines of business to identify and refer customer needs
- Uncover and provide solutions for lending needs
- Serve as a contact for customer problem resolution regarding deposit, credit, and other products and services
- Review individual performance via scorecard and other resources and make necessary adjustments to meet sales performance goals
- Perform teller functions and cash transactions
- Balance cash each day
- Adhere to all applicable laws and regulations governing bank operations, including compliance with Atlantic Union Bankshares' BSA/AML Policy and Procedures
- Manage risk through adherence to all policies and procedures, demonstrating sound judgment within established limits
- Perform complex branch operational duties as assigned
- Ensure that all required training is successfully completed
- Possess or be able to obtain an NMLS registration
- High school diploma or equivalent required, associate's degree preferred
- Minimum of 1 year experience in banking or financial services preferred
- Minimum of 1 year developing customer relationships, achieving sales/production goals, and building referral sources preferred
- Previous cash handling experience preferred
- Teller experience strongly preferred
- Customer service experience required
- Lending experience preferred
- Excellent customer service skills
- Excellent oral and written communication skills
- Ability to exercise sound business judgment
- Proficient computer skills
- Ability to handle multiple tasks with attention to details
- Flexible, able to adapt to change
- Able to stand for extended periods of time and lift objects up to 30 pounds
The salary for this role is $44,246.00 - $55,286.00, and is based on several factors including education, work experience, certifications, etc. This position is also eligible to participate in either an applicable incentive compensation plan for the position or a discretionary profit sharing bonus program. General information on our comprehensive benefits package can be found by visiting our website.