Front of House Team Member

3 weeks ago


Chicago, Illinois, United States NEW ZAKS USA INC. DBA IHOP Full time

Job Description: NEW ZAKS USA INC. DBA IHOP seeks a highly motivated and customer-focused Host/Hostess/Cashier to join our team As a key member of our front-of-house staff, you will be responsible for providing exceptional guest experiences, ensuring seamless service, and maintaining a clean and welcoming environment.

Key Responsibilities:

  • Guest Service: Greet guests warmly and promptly, ensuring they feel welcome and valued.
  • Order Processing: Process To-Go and Delivery Orders efficiently and accurately, meeting tight deadlines and exceeding guest expectations.
  • Menu Recommendations: Provide menu recommendations and additional information to enhance the dining experience, increasing sales and revenue.
  • Cleaning and Maintenance: Clean and reset tables, chairs, booths, and floors to maintain a high level of cleanliness and organization.
  • Food Safety and Quality: Perform Food Safety Evaluations, LTO Training, A/B Status, Operations Excellence, and Health Department Inspections as required by SOP.

Requirements and Qualifications:

  • Education and Experience: High school diploma or equivalent required; prior experience as a host/hostess/cashier preferred.
  • Skills and Abilities: Excellent communication and teamwork skills, ability to multitask and work well under pressure, flexibility to work varying shifts, including weekends and holidays.

Salary Range: $12-$15 per hour, based on experience.

Benefits and Opportunities: Ongoing training and development opportunities, a dynamic and supportive work environment, and a competitive salary range.



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