Front of House Ambassador

3 weeks ago


Chicago, Illinois, United States Auditorium Theatre Full time

About the Role

The Auditorium Theatre seeks a highly motivated and customer-focused individual to join our Front of House team as an Event Support Specialist. This role is responsible for ensuring that all guests have an exceptional experience at the Auditorium Theatre, from arrival to departure.

Key Responsibilities:

  • Welcome guests to the theatre in a warm and helpful manner
  • Scan tickets, provide accurate directions, and escort guests to their seats in a timely and efficient manner
  • Proactively attend to guests' needs, respond to inquiries, and resolve any issues or concerns
  • Maintain a clean and safe environment, including pathways and work areas
  • Assemble and distribute programs to guests, collect and return lost and found items, and participate in other front-of-house activities as needed

Requirements

To be successful in this role, you will need:

  • Excellent verbal communication skills and a strong spirit of optimism and collaboration
  • Knowledge and experience working in a large theatre environment, with a focus on delivering exceptional guest experiences
  • Able to work outside in various weather conditions and extreme temperatures, and comfortable with heights
  • Flexible availability, including evenings, weekends, and holidays, and able to lift and carry 40 pounds
  • An active commitment to Inclusion, Diversity, Equity, and Accessibility (IDEA)

What We Offer

The Auditorium Theatre offers a competitive salary of $16.20 per hour and a supportive work environment that values diversity, equity, and inclusion. As an equal opportunity employer, we welcome applications from all qualified candidates, especially those from underrepresented groups.


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